Quick Review of Genesys PureCloud for Higher Education Recruitment
December 06, 2021
Quick Review of Genesys PureCloud for Higher Education Recruitment
Score 7 out of 10
Vetted Review
Verified User
Overall Satisfaction with Genesys Cloud CX (formerly Genesys Cloud)
We use Genesys PureCloud for our recruitment outreach. We call hundreds of students every day and we leverage the product to place our calls and allow our staff to not need to manually dial these students. Additionally, we use the product for our inbound calling and chatting for our office.
- Tracking
- Call Recording
- Outbound Dialing
- Reporting
- User Experience
- API/ Lead importing
- The product had a tremendous impact on our team's ability to multitask. Elevating our staff from having to manually dial hundreds of students each day.
- We experienced an increase of about 14% in our contact rate.
- We noted a sharp decrease (almost 20%) in abandon rates.
Do you think Genesys Cloud CX delivers good value for the price?
Yes
Are you happy with Genesys Cloud CX's feature set?
Yes
Did Genesys Cloud CX live up to sales and marketing promises?
No
Did implementation of Genesys Cloud CX go as expected?
I wasn't involved with the implementation phase
Would you buy Genesys Cloud CX again?
Yes