Great product!
February 23, 2018

Great product!

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Modules Used

  • PureConnect

Overall Satisfaction with Genesys Engage (formerly PureEngage)

Our organization has been using PureConnect for the past three years. We have over 1800 agents that are using this platform. Customer service, sales reps, HR and many more departments. Our goal is to migrate as many users as possible to Genesys in the near future. We have a multichannel environment and PureConnect has been a great solution.

Pros

  • multichannel
  • telephony platform
  • realtime monitoring

Cons

  • email solution
  • reporting capability\ies
The contact center solution is very easy to use. Great out of the box features. it is a perfect solution for call center with large number of (pooled) agents. Unfortunately our business model is very complex, and some teams have a small number of agents which make it difficult to use some functionality like call backs.

Using Genesys Engage (formerly PureEngage)

Comments

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