Genesys PureEngage
November 01, 2017
Genesys PureEngage
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Genesys PureEngage
Genesys Engage is used at our retention Contact Center. It has helped the agents to work omnichannel. We have also integrated Genesys Engage with our CRM as it provides webchat, IVR setup. This has improved agent KPIs and also full engagement of customers and resellers of our product in a tremendous fashion.
- It accepts seamless unified & customized reporting.
- It works well with other features of the business, CRM and Genesys Interactive Workspace.
- Customer engagement has been achieved effectively.
- We have just started using the system so no cons available for now.
[We selected Genesys Engage because] It is robust, friendly and easy to use.
- Integrations with our new CRM tool.
- Better integration with Workforce Management.
- Cloud purposes.