Genesys Pure Engage = Pure Rock + Pure Flexible + Pure Complete
August 07, 2019

Genesys Pure Engage = Pure Rock + Pure Flexible + Pure Complete

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Genesys PureEngage

Genesys is our contact front for all types of interactions handled by our workspace.
  • Integrate with any Platform
  • OmniChannel Solution
  • Amazin routing Capability b ased on Multiple Criteria and Data
  • Mix Between Cloud and OnPremise
  • Faster Time to Deploy
  • Faster New Modules & Interations Go to Market
Genesys is a Complete, flexible and Scalable Solution, Time and Investment Proof. Avaya is a traditional Box not exactly future proof.
  • Branchs
  • Hybrid Cloud and OnPremise solution
  • AI
Suitable for any vertical in a mid and large client with multiple channels needed.

Genesys Multicloud CX (discontinued) Feature Ratings

Agent dashboard
10
Validate callers
9
Outbound response
8
Call forwarding
8
Warm transfer
7
Predictive dialing
8
Interactive voice response
10
REST APIs
6
Call scripts
8
Call tracking
8
Multichannel integration
9
CRM software integration
9
Recording
9
Quality management
7
Call analytics
7
Historical reporting
7
Live reporting
7
Customer surveys
7
Customer interaction analytics
7