Ride the wave of Social Media with Gigya
Anonymous | TrustRadius Reviewer
February 21, 2019

Ride the wave of Social Media with Gigya

Score 8 out of 10
Vetted Review
Verified User
Review Source

Modules Used

  • User Management 360
  • Social Plug-Ins
  • Gamification
  • Social Analytics

Overall Satisfaction with Gigya

Gigya is being used by our customer service team to allow them to support single sign-on across multiple domains within our organization. It is also currently in the process of being evaluated for implementation across the board after hearing about the uptick that social platform integration can provide from Facebook and other popular sites.
  • Our developers absolutely LOVE the Gigya APIs. They rave about them on a daily basis.
  • The support we have received is tremendous. We have run into very few problems, but when we did, they were quick to respond.
  • It was very easy to set up and use on Day One; we were able to be productive almost immediately.
  • Like some other users, we have experience issues sending emails to different language variations. We have been assured that this is being worked on, and we believe that it will be addressed promptly.
  • The "friend list" from Facebook is cached and we have found that the information is sometimes a little tiny bit outdated. Not a big deal.
  • One of our developers expressed the desire for more flexibility and customization of the product as a whole.
  • It has allowed us to increase our metrics in almost every area in which we were seeking improvement.
  • It keeps up well with the fast-paced world of social media and the changes to the platforms that come out very rapidly.
  • Our numbers for social media referred to traffic increased as hoped and predicted.
The three names that we were given to evaluate against Gigya by our tiger team were Bitium, OneLogin, and Janrain. The last one was just too new to the game, so after a brief review, we passed. We moderately considered Bitium, but OneLogin seemed to win against them more than they lost. In the end, it came down to Gigya versus OneLogin, and we decided to go with Gigya because of the overwhelming reviews of the outstanding customer service.
Gigya is tremendous for an up-and-coming company to ride the wave of social media, but you have to be ready for it or it will knock you out. The gamification module was the first thing that drew us to Gigya. As I stated earlier, the APIs are outstanding, but you have to have a solid programming team to take full advantage of it.