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Not what I expected--not sure if that's good or bad.
October 19, 2022

Not what I expected--not sure if that's good or bad.

Char Williams | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with GiveSmart

We used it for an annual fundraiser, live-giving opportunity, communication with guests, auction, and ticket sales. We have historically used a "paper" system that was very antiquated and cumbersome.
  • Reports.
  • Options for customization of the "web pages"--very limited.
  • Tech support.
  • Training videos/hands on training for new users.
  • We did not make as much money on auction as we had historically.
  • We did not make as much money on the live ask as we had historically.
It's so so. I wasn't blown away by it.
We were promised 24/7 help, and at one point, I waited for over an hour to get help.
We were able to customize it, but the variety of fonts, movement of components, and ability to truly create a page that connected to our branding weren't there.

Do you think GiveSmart delivers good value for the price?

Not sure

Are you happy with GiveSmart's feature set?

No

Did GiveSmart live up to sales and marketing promises?

No

Did implementation of GiveSmart go as expected?

Yes

Would you buy GiveSmart again?

No

Unfortunately, we didn't initially go with GiveSmart. We created an account with MobileCause and were promised a different set of things. During the time of contract completion, Give Smart, and Mobile Cause merged. There was a significant amount of confusion about who the two would merge/work and that was not communicated to our team or us.