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Good Entry Value
July 15, 2023

Good Entry Value

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with GiveSmart

Givesmart has been used as a primary online fundraising tool. We create personalized donation landing pages for donors from different companies and accept online credit card donations. We also use Givesmart to collect pledges from donors and transfer them to our internal database.
  • Flexible and extensive form creation allows for complex logic of fields on the forms
  • Relatively low transaction fees
  • Responsive customer support
  • Inability to map complex forms to sync automatically with Salesforce
  • Unintuitive reporting tool
  • Increased fundraising revenue
  • Improved internal efficiency
It's mostly intuitive to new users, but some of the functionality may not be obvious.
Customer support was quick to response to restore lost access to the system. The issue was resolved in a timely manner.
Givesmart allows to customize the donation pages extensively. Other than the small notice about Givesmart at the bottom of the page, we were able to match our organizational branding pretty closely.

Do you think GiveSmart delivers good value for the price?

Yes

Are you happy with GiveSmart's feature set?

No

Did GiveSmart live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of GiveSmart go as expected?

I wasn't involved with the implementation phase

Would you buy GiveSmart again?

Yes

Givesmart can fit companies that don't require extensive data collection at the stage of donation, but want to maintain automatic transfer of data to the database. If the organization needs to create complex forms and collect multiple layers of data, automatic transfer of data may not be possible.