Great solution for our needs
December 15, 2022
Great solution for our needs
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Glassbox
We are using Glassbox today to understand how our customers are using our webstie. Based on the insights from Glassbox we are able to understand where users are finding it hard to interact with our site, either becasue of errors on the page or becuase of experiance issues where things are simply not clear enough for our customers. based on these insights we are able to constantly improve our web site so that is addresses our customer's needs
- Identify friction points
- Highlight customer behaviour
- Provide funnels
- Ticketing response needs to become faster
- Implement additional explanation
- Training
- Analysis
- Funnels
- Journey Map
- High conversion rate
- Reduce Operational expense
- reduce customer abandonment
Google Analytics is great in managing our campaigns and in telling us the levels of conversion. The same for our a/B testing tools which tell us which test is converting higher than the other. The problem with these tools is that they do not tell you the why behind the what - so there is limited reasoning for what is going on.
Do you think Glassbox delivers good value for the price?
Yes
Are you happy with Glassbox's feature set?
Yes
Did Glassbox live up to sales and marketing promises?
Yes
Did implementation of Glassbox go as expected?
Yes
Would you buy Glassbox again?
Yes