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Solid, well received system by reps. Room for improvement on data side
March 05, 2020

Solid, well received system by reps. Room for improvement on data side

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Gong.io

Access to all SFDC users at Fiix. It solves for meeting intelligence, as well as acts as a coaching framework for reps.
  • Great UX.
  • Straightforward integrations.
  • Good support.
  • Advanced integrations a work in progress.
  • Activity data not always syncing back to correct objects.
  • User management is okay.
  • Better visibility into deals and correct forecast stage.
  • Improvement in rep close rate.
  • Predictability in talk tracks and expectations by call type.
They are very prompt and thorough when issues arise, ready to jump on a web conference if needed.

Do you think Gong delivers good value for the price?

Yes

Are you happy with Gong's feature set?

Yes

Did Gong live up to sales and marketing promises?

Yes

Did implementation of Gong go as expected?

Yes

Would you buy Gong again?

Yes

It is a better tool for sales end users than it is for operations professionals, as the interface usability is top notch, but its integrations and analysis components are not as strong.