Google Forms is great for surveying customers/participants!
Anonymous | TrustRadius Reviewer
November 30, 2018

Google Forms is great for surveying customers/participants!

Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Google Forms

Many employees in our organization use Google Forms for events. We ask people who will be RSVPing to events to enter information such as what department/organization they belong to in order to keep track of where our attendees are coming from. We are also able to track food preferences for events we are catering. We also use Google Forms when we host workshops to keep track of attendees and get answers to content questions prior to the workshop in order to tailor the material. For example, if I am presenting a professional development workshop for graduate students about how to facilitate effective classroom discussions, I can ask them in advance to share issues that have come up for them in class when they have tried to facilitate discussions (such as having quiet students who seem anxious to participate in discussion) and I can use that data to create case studies that will be valuable to participants during the workshop.
  • Pre-event survey: collect information from participants that will help you make an event more meaningful/valuable
  • Post-event survey: collect feedback that will help you revise the event so that it will be more beneficial the next time around
  • RSVP instrument for events
  • Limited ability to change the appearance of a form
  • Cannot capitalize/bold/italicize text in Google Forms
  • It has helped us have greater efficiency in our processes
  • It has helped us develop more meaningful events
We use Google Forms for lighter-touch projects, such as RSVPs for small events. Qualtrics is our preferred software for larger events and for research purposes because we can develop more complicated surveys with greater question options and more complicated logic.
  • Customer Surveys
I recently used Google Forms as a way for students to respond to a "call for proposals"...so they could share their proposals for presenting at a showcase event, and I could be very specific in the fields I was asking them to respond to. I asked them the title and topic of their proposed presentation, and also what method of delivery they would be using to ensure that the presenters we chose would be using a compelling form of storytelling, such as a Ted-style talk. I appreciate the ease of using Google Forms to solicit that information, especially the ability to use a shared link- I could easily embed that in an email in the call for proposals.

Google Forms Feature Ratings

Survey templates
10
Themes
8
Custom logo/branding
Not Rated
Changes to live survey
10
Question design help
10
Multiple question types
10
Survey logic flexibility
Not Rated
Response tracking
10
Data export
Not Rated
Standard reports
Not Rated
Custom reports
Not Rated
Analytics
Not Rated
Vendor-offered crowdsourcing
Not Rated
Respondent restrictions
10
Access controls
Not Rated
Compliance
Not Rated