GRIN for the win!
September 13, 2022

GRIN for the win!

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with GRIN

We use GRIN to meet creators in our industry and manage our partnerships. We have found many new partners through Grin's thorough search features. We are able to reach out to creators and easily onboard them to our affiliate program, stay in touch, gift products, and track our affiliate and paid sponsorship programs through GRIN.

Pros

  • Filtered search for finding appropriate influencers.
  • Manage partnerships.
  • Track conversions and pay commissions.
  • Gift products.
  • Manage paid sponsorships.
  • Report on affiliate program KPIs.

Cons

  • Alphabetize the affiliate link section.
  • functionality of Audience Reports.
  • functionality of filters when searching for current partners.
  • Helped massively improve our organization of partnership relationships.
  • Helped us streamline reporting across Affiliate, Paid Sponsorship, and Ambassador programs.
  • Grew our Affiliate program to 10K/monthly in less than a year.

Do you think GRIN delivers good value for the price?

Yes

Are you happy with GRIN's feature set?

Yes

Did GRIN live up to sales and marketing promises?

Yes

Did implementation of GRIN go as expected?

Yes

Would you buy GRIN again?

Yes

GRIN is well suited to manage Affiliate and Paid Influencer programs with ease.

Using GRIN

2 - Community management, partner relationships, advertising opportunities with partners
2 - Our web team helps with the Magento integration.
  • Affiliate partnerships.
  • Paid promotions.
  • Searching for new partners.
  • Tracking our Ambassador program.
  • Working with creators to produce social media content for our own channels.
  • Investing in partnerships with diverse communities.
I love the functionality of this platform to keep our partnership programs organized. The GRIN Support team is amazing as well!

GRIN Support

The GRIN Support is very accessible, available, and easy to work with. They work on any issues until they are 100% complete!
ProsCons
None
Slow Resolution
Poor followup
Less knowledgeable
Problems left unsolved
Not kept informed
Escalation required
Difficult to get immediate help
Need to explain problems multiple times
Support doesn't seem to care
Slow Initial Response
Yes - Yes, it seems to be resolved.
So many!! We noticed an issue with codes that were set up with Free Shipping. The codes were firing without the free shipping feature. The issue was with a recent update that wiped the feature from the discount code setup. The developers were able to immediately correct the codes that we had already assigned and fix the issue for any future codes!

Comments

  • Taylor Andrews | TrustRadius Reviewer
    Thank you for your honest feedback! We'll be sure to share the special mention of our support team. We're always excited to hear how GRIN has helped tackle so many of the challenges of running an impactful program like yours.

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