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Groove is a lifesaver!
December 12, 2022

Groove is a lifesaver!

Dan Valles | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Groove

We use Groove as a customer engagement platform. We follow a cadence and call upon leads using the Groove site as well as the Groove Omnidialer. Our primary role is to reach out to potential customers for our products in the hopes that we can qualify them for the sales team within our company. We also use the insights and data that we get from Groove to help us determine how effective some of our marketing campaigns are. We do this by reviewing the effectiveness of our Groove flows and how often we see positive results.
  • Very easy to learn and to use
  • Very intuitive with the cross relationship with Salesforce
  • Provides detailed and useful data
  • Would like to be able to edit some lead items right in the site itself
  • Would like to be able to edit calendar settings on the site
  • Would like some more flexibility with what can be done as an automated action
  • The flows
  • The data
  • The functionality with Salesforce
  • Increased Productibity
  • Faster deal cycles
  • Greater customer satisfaction
Groove was very easy to implement and learn. There were a few hiccups, but most of them were due to our company, not Groove. Once we got all the needed items in place on our company's end, Groove worked as we had hoped. Groove is also very easy to describe to others and to teach to new employees.

Do you think Groove, a Clari company delivers good value for the price?

Yes

Are you happy with Groove, a Clari company's feature set?

Yes

Did Groove, a Clari company live up to sales and marketing promises?

Yes

Did implementation of Groove, a Clari company go as expected?

Yes

Would you buy Groove, a Clari company again?

Yes

Groove would be excellent for any form of customer contact. It is a great way to keep you on track with what is needed, whether it be an email or a call next for a particular customer. If you had to think about doing the actions needed by yourself, it would be impossible to keep up. Groove makes the lead touchpoints clear, and it also helps make us more effective as reps.