Halo ITSM - Would not look anywhere else.
February 21, 2022
Halo ITSM - Would not look anywhere else.
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with HaloITSM
One of the best ITSM solutions I have used. It was good before but the product has had a revamp in recent years the web app is modern and easy to use, very customizable. It is used around the world in multiple cultures and the feedback is always how easy it is to understand and start using. If I have ever had to log a support call with Halo the service is excellent and a quick resolution is found.
- Easy to use
- Simple to customise
- Continually being developed, bring new features and integrations
- Support for M365 \ Power Platform, Power Bi reporting in particular
- Feel the asset management side of the product is not as good as the ticket management
- Support is excellent but maybe an old school user forum where other admins can share and discuss ideas
- The ability to bring teams together around the world with ease
- Simple price structure that is easy to add on additional agents
Do you think HaloITSM delivers good value for the price?
Yes
Are you happy with HaloITSM's feature set?
Yes
Did HaloITSM live up to sales and marketing promises?
Yes
Did implementation of HaloITSM go as expected?
Yes
Would you buy HaloITSM again?
Yes