A Great public facing email system for multi-service companies
April 11, 2019
A Great public facing email system for multi-service companies
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Help Scout
It is used across a large portion of our company. It is used to allow us to have a public facing email address for our clients that aren't our main Outlook email addresses.
- It gives us great organization for our different departments and our coaches.
- Setting up Help Scout with our Outlook can be tricky.
- A mass import of saved replies would be nice.
- It has allowed our coaches to be in contact with clients without having to give out their internal email address and also allows for our departments to be able to have an easy way to process requests.