HubSpot CRM - Fantastic for SMEs
March 14, 2018

HubSpot CRM - Fantastic for SMEs

Phil Vallender | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Reseller

Overall Satisfaction with HubSpot CRM

HubSpot CRM is used by the whole business to manage opportunities from the point of creation throughout the entire pipeline. It helps us to stay organised and process-driven around sales, and informs future marketing activity based on sales outcomes. HubSpot CRM organises and enriches our prospect data, tracks important communications and helps us to continually optimise our sales processes.

Pros

  • Makes managing contact data a breeze. Unlike other CRMs which require many clicks, or the creation of complex reports, to get to important data, HubSpot instantly gets you there, meaning you can get on with what you need to do far quicker.
  • User-friendly and intuitive UI. HubSpot CRM is a breeze to use. Data is presented quickly and legibly. Navigation is intuitive and there is no time lost clicking around looking for the right screen.
  • Automatic identification and association of accounts. HubSpot CRM saves you tons of time by gathering publicly available information to kick start your account creation and management.
  • Fantastic customer support - Fast to respond, extremely knowledgeable and always friendly.

Cons

  • No support for multiple currencies within deals
  • HubSpot CRM has directly impact business growth. We know now exactly where all our deals are, enabling us to time our follow ups perfectly. Its also provided us with the measurability and insight with which to develop our business development function.
HubSpot CRM automates more sales activities than any other CRM I've experienced. Admin is a breeze, especially compared to some. And, of course, the price point is compelling.
HubSpot is ideal for SMEs but may not suit enterprises.

HubSpot CRM Feature Ratings

9.0
Customer data management / contact management
10
Workflow management
10
Territory management
8
Opportunity management
10
Integration with email client (e.g., Outlook or Gmail)
10
Interaction tracking
10
Channel / partner relationship management
5
Customer Service & Support ()
Not Rated
10.0
Lead management
10
Email marketing
10
10.0
Task management
10
Reporting
10
10.0
Forecasting
10
Pipeline visualization
10
Customizable reports
10
10.0
Custom fields
10
API for custom integration
Not Rated
10.0
Role-based user permissions
10
10.0
Social data
10
Social engagement
10
10.0
Marketing automation
10
Compensation management
Not Rated
10.0
Mobile access
10

Comments

  • Carl Pieri | TrustRadius Reviewer
    Carl Pieri
    (Vendor Representative) commented 6 years ago
    Hi Phil! Thank you so much for taking the time to fill out this review - I'm so happy to hear how helpful the CRM has been in your business efforts! I hope the CRM continues to save you more and more time as you go forwards! As for the multiple currencies in deals, this feature is actually on the roadmap right now and we hope to see it in the tool soon! For updates, check out this HubSpot Ideas forum post here: https://community.hubspot.com/t5/HubSpot-Ideas/Multi-Currency-Deals/idi-p/4766 If you have any other ideas or questions, feel free to email me at carl@hubspot.com Thank you again, Carl

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