Item: HubSpot CRM
Rating: 9
Author: Verified User

Use Cases and Deployment Scope

HubSpot is being used at every touchpoint with our clients. All the information is stored in one place, and you can easily interact with your colleagues to make sure things are not forgotten and being done. We especially like the reporting, which allows us to see what touchpoints are valuable and which are not. Like this, we can change our ways of working to have a better impact.

Pros and Cons

Reporting
Task management

Some minor things like multiple email addresses per customer.

Return on Investment

Increased sales rep adoption.
More interactions with prospects.

Usability

I have not used another CRM software before, so it is hard to compare to other CRM software out there.
I am, however, not thinking of changing as the tool currently suits all the needs I and my company have and it is working properly.

Team Alignment Benefits

Currently, we only use HubSpot for sales initiatives. Marketing is something that we will look at later this year.

Key Insights

Do you think HubSpot CRM delivers good value for the price?

Not sure

Are you happy with HubSpot CRM's feature set?

Yes

Did HubSpot CRM live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of HubSpot CRM go as expected?

I wasn't involved with the implementation phase

Would you buy HubSpot CRM again?

Yes

Likelihood to Recommend

If you are a Sales team with multiple people, HubSpot makes it easy to work together, assign jobs to each other, to track progress and team performance as a team and as an individual. It further saves quite some time with follow-up on emails with the automated sequence feature.

Must have tool for a sales organization

Overall Satisfaction with HubSpot CRM