Item: HubSpot CRM
Rating: 8
Author: Verified User

Use Cases and Deployment Scope

We use HubSpot CRM for sales, marketing, and customer success. HubSpot CRM helps us collaborate between teams and ensure consistent messaging throughout. It helps us with lead scoring, managing sales pipelines, and tracking customer engagement. Since starting to use HubSpot CRM, our overall efficiency has increased exponentially. I am better able to recall information by using the call recording feature!

Pros and Cons

Call recording
Sales pipeline and forecasting
Followup reminders

Lacking ability to pause call recording in order to take card info and then continue recording
Lots of drop-downs/expand all--better customization would be nice

Return on Investment

Increased efficiency
Increased close/win rate
Better overall collaboration

Usability

There is a slight learning curve when getting started, but like most tools, once you get comfortable, it is very user friendly. Easy layout to navigate and I love the ability to see everything for a contact on one screen.

Key Insights

Do you think HubSpot CRM delivers good value for the price?

Yes

Are you happy with HubSpot CRM's feature set?

Yes

Did HubSpot CRM live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of HubSpot CRM go as expected?

I wasn't involved with the implementation phase

Would you buy HubSpot CRM again?

Yes

Likelihood to Recommend

HubSpot CRM is great for organizations with multiple reps in multiple departments. It helps collaborate and be able to see messages between departments. Service-based and non-service-based companies would work well with HubSpot CRM. Great for email tracking, sales forecasting, call review, and lead scoring.

Hubspot collaboration win!

Overall Satisfaction with HubSpot CRM