Item: HubSpot CRM
Rating: 10
Author: Casey Davis

Use Cases and Deployment Scope

We use it to communicate internally and externally. We email customers, leave notes to coworkers. Regularly check in with each other, see if customers have opened emails, trach customer emails to see other issues, track businesses and contacts. We keep records of customer issues with it as well to see past issues that will help us.

Pros and Cons

Organization.
Helpful tools.
Helpful tracking info.

Bug issues.
Pinning tabs and keeping that info saved.

Usability

Very easy to learn. It takes some time. But once you use it enough it becomes second nature.

Key Insights

Do you think HubSpot CRM delivers good value for the price?

Not sure

Are you happy with HubSpot CRM's feature set?

Yes

Did HubSpot CRM live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of HubSpot CRM go as expected?

I wasn't involved with the implementation phase

Would you buy HubSpot CRM again?

Yes

Other Software Used

Slack

Likelihood to Recommend

I wish everyone in my company used it. It is very useful to see all external communication. I love how organized everything is. It does have some issues with bugs but overall it's very helpful day to day. I can't imagine working out of my emails for this as I contact so many people for just one issue.

I like it

Overall Satisfaction with HubSpot CRM