I like it
December 15, 2021

I like it

Casey Davis | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with HubSpot CRM

We use it to communicate internally and externally. We email customers, leave notes to coworkers. Regularly check in with each other, see if customers have opened emails, trach customer emails to see other issues, track businesses and contacts. We keep records of customer issues with it as well to see past issues that will help us.

Pros

  • Organization.
  • Helpful tools.
  • Helpful tracking info.

Cons

  • Bug issues.
  • Pinning tabs and keeping that info saved.
Very easy to learn. It takes some time. But once you use it enough it becomes second nature.

Do you think HubSpot CRM delivers good value for the price?

Not sure

Are you happy with HubSpot CRM's feature set?

Yes

Did HubSpot CRM live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of HubSpot CRM go as expected?

I wasn't involved with the implementation phase

Would you buy HubSpot CRM again?

Yes

I wish everyone in my company used it. It is very useful to see all external communication. I love how organized everything is. It does have some issues with bugs but overall it's very helpful day to day. I can't imagine working out of my emails for this as I contact so many people for just one issue.

HubSpot CRM Feature Ratings

Sales Force Automation ()
Not Rated
9.7
Case management
10
Call center management
10
Help desk management
9
10.0
Email marketing
10
10.0
Task management
10
Reporting
10
CRM Reporting & Analytics ()
Not Rated
10.0
Custom fields
10
Custom objects
10
API for custom integration
10
10.0
Role-based user permissions
10
Single sign-on capability
10
Social CRM ()
Not Rated
10.0
Marketing automation
10
Compensation management
10
Platform ()
Not Rated

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