Item: HubSpot CRM
Rating: 10
Author: Andy Arden

Use Cases and Deployment Scope

We use HubSpot to manage all our customer contact details and quotes. Ease of access for other team members Allows management to manage activity of customers. Keep tracks under tasks is very handy for customer and quote follow-up.

Pros and Cons

Tasks - ability to remind you to follow up with a customer.
Quotes - Very easy to provide quotes to customers.
Entering company and company information.
Obtaining information from Sales & Quote requests off website.

Mobile App could be more user friendly but does help with some information.

Return on Investment

Ability to track when an e-mail is opened allows us to follow up.
Keeping track of quotes - expiration dates - allows us the ability to contact customer - shorter deal cycles.
Ease of use - saves on staff training.

Usability

I have used various CRM's throughout my career and feel this HubSpot is the easiest one to use.

Key Insights

Do you think HubSpot CRM delivers good value for the price?

Yes

Are you happy with HubSpot CRM's feature set?

Yes

Did HubSpot CRM live up to sales and marketing promises?

Yes

Did implementation of HubSpot CRM go as expected?

Yes

Would you buy HubSpot CRM again?

Yes

Likelihood to Recommend

I used a larger HubSpot CRM package at another company and really liked it so when I joined this company I was part of the management team that evaluated various CRM, leaning towards HubSpot. After having the other team members review other CRM's we decided that HubSpot was the right package for our size company. Easy to use and good customer support.

HubSpot - Great for the smaller business with growth and benefits for the larger company

Overall Satisfaction with HubSpot CRM