Efficient!
December 15, 2021

Efficient!

Tommy Giffen | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with HubSpot CRM

Any issues with current orders. Allows us to keep record of issues and find solutions. Small scale.

Pros

  • Date and time of issues.
  • About this contact: easy to know who you’re talking to.
  • Speedy to load.

Cons

  • Sometimes when a call comes in & loads the wrong contact.
  • Sometimes notes are messy - a little too much customisation on them.
I’m just a telephonist, but it helps see when a customer has used an offer code or voucher.

Do you think HubSpot CRM delivers good value for the price?

Not sure

Are you happy with HubSpot CRM's feature set?

Yes

Did HubSpot CRM live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of HubSpot CRM go as expected?

I wasn't involved with the implementation phase

Would you buy HubSpot CRM again?

Yes

Twitter Ads, Facebook Business Manager (formerly Pages Manager)
Keeping up to date with customers. It makes it easier to get to know them and give a more personal service.

HubSpot CRM Feature Ratings

10.0
Customer data management / contact management
10
Workflow management
10
Opportunity management
10
Integration with email client (e.g., Outlook or Gmail)
Not Rated
Quote & order management
10
Interaction tracking
10
9.5
Case management
10
Call center management
9
Not Rated
Lead management
Not Rated
Not Rated
Task management
Not Rated
Billing and invoicing management
Not Rated
Reporting
Not Rated
Not Rated
Forecasting
Not Rated
Pipeline visualization
Not Rated
Customizable reports
Not Rated
Not Rated
Custom fields
Not Rated
Custom objects
Not Rated
API for custom integration
Not Rated
Not Rated
Role-based user permissions
Not Rated
Single sign-on capability
Not Rated
Not Rated
Social data
Not Rated
Social engagement
Not Rated
Not Rated
Marketing automation
Not Rated
Compensation management
Not Rated
Not Rated
Mobile access
Not Rated

Comments

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