Item: HubSpot CRM
Rating: 9
Author: Verified User

Use Cases and Deployment Scope

I use HubSpot CRM to maintain accurate records of all the leads I contact. I use it to call/email/SMS the leads that come in, I use it to communicate through Live Chat, and I use it to monitor sales pipelines.

Pros and Cons

Records activity on each leads feed
Good plug in to link Gmail activity to lead profiles
Prompt responses to any issues faced

In the pipelines, there is a function where - when in tile view - it can be seen whether there is an upcoming task assigned to that lead for the future. Sometimes there is a task assigned, and it shows as 'no activity scheduled' - this is a shame as it is a handy feature and would be great if it could be trusted.
Sometimes when you make a task, it creates duplicates for no apparent reason. I delete the other one, but it's annoying.

Return on Investment

Because of user-friendliness and a clear interface, the platform facilitates clear and quick communication with leads in order to reach targets.

Usability

It's a 10, and the other I've used was a 1.

Key Insights

Do you think HubSpot CRM delivers good value for the price?

Yes

Are you happy with HubSpot CRM's feature set?

Yes

Did HubSpot CRM live up to sales and marketing promises?

Yes

Did implementation of HubSpot CRM go as expected?

Yes

Would you buy HubSpot CRM again?

Yes

Likelihood to Recommend

Overall, HubSpot CRM is very suited to the job I do. I don't find it difficult to use, and it's generally very user-friendly. It would be handy if HubSpot CRM could identify when we may have a duplicate lead - we spend a lot of time merging contacts - it would be great if it were suggested as the leads come in - though not sure if this is possible.

Hub-Spot On!

Overall Satisfaction with HubSpot CRM