Hubspot is your last stop!
July 26, 2022

Hubspot is your last stop!

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with HubSpot CRM

I use Hubspot for marketing, prospecting, forecasting for sales, customer database, and lead generation.
  • Excellent customer database.
  • Excellent filter features for creating customer views.
  • Forecasting features are great to create various sales reports.
  • Could improve on the contact features capabilities when importing information.
  • Also have a feature that helps to identify duplicate information that filters in.
  • Also, when you're in the company's view, the back feature doesn't take you back to where you left off. It starts you off from the beginning, and you have to scroll back to where you last left off.
  • Great for deal cycles both short and long.
  • Has helped with marketing strategies.
  • Has been excellent for internal visibility for workflows. Everyone is able to assist and have access to information at any time. Also, you can create private views very easily as well.
The layout of HubSpot's CRM is user-friendly, one of the best I've used. It's very easy to navigate Hubspot to find information. They have great customer support. Their User Guides are great. They are the best for marketing and generating emails for prospects. One thing I love about Hubspot over other CRMs I've used is that you're able to customize views very easily.
HubSpot is excellent at aligning both sales and marketing teams. The sales and marketing teams are able to have quick and easy visualization within Hubspot of all documents, marketing materials, customer accounts, snippets, inserts, etc. Everyone is able to go in at the same time and update on the spot for all changes. Both marketing and sales can collaborate very easily on Hubspot.
HubSpot is much more user-friendly, and easier to navigate. The visibility for customer accounts is excellent. Hubspot is better for marketing efforts. You can customize and send out emails in a streamlined approach. Hubspot customer service is truly wonderful.

Do you think HubSpot CRM delivers good value for the price?

Not sure

Are you happy with HubSpot CRM's feature set?

Yes

Did HubSpot CRM live up to sales and marketing promises?

Yes

Did implementation of HubSpot CRM go as expected?

I wasn't involved with the implementation phase

Would you buy HubSpot CRM again?

Yes

Hubspot is well suited for sales management and has an excellent customer database. Also excellent for marketing and prospecting capabilities. Not suited for those who work with 100 customers or less.

HubSpot CRM Feature Ratings

Customer data management / contact management
10
Workflow management
8
Opportunity management
6
Integration with email client (e.g., Outlook or Gmail)
10
Quote & order management
Not Rated
Interaction tracking
10
Case management
Not Rated
Call center management
Not Rated
Help desk management
Not Rated
Lead management
10
Email marketing
10
Task management
10
Billing and invoicing management
Not Rated
Reporting
10
Forecasting
10
Pipeline visualization
10
Customizable reports
10
Custom fields
10
Custom objects
8
API for custom integration
8
Role-based user permissions
10
Single sign-on capability
10
Social data
10
Social engagement
10
Marketing automation
10
Compensation management
Not Rated
Mobile access
8