Sequences needs a lift, should go bench(mark) against other service like it.
May 29, 2023

Sequences needs a lift, should go bench(mark) against other service like it.

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with HubSpot CRM

We use it for tracking everything related to our customers. Moving them between different pipelines, writing notes, and keeping track of customer history. We also have the CRM connected to apps like Apollo, Gmail, Lemlist, and Typeform, and it is, therefore, the center of all the tools we use. We are just now reviewing to use the function of the sequence for our outreach to the customers, it's going okay but that function I see some improvements that could be made.
  • Track history.
  • Ensure that we can keep track of where the customer is in the cycle.
  • A customized view so we can put in the relevant info.
  • Sequences - make it possible to have folders within folders to keep it organized.
  • Sequences - have the possibility to choose how many minutes will go in between each email in order to ensure the domain's health and deliverability.
  • It would be that we save by not having to use another source like Lemlist, but sadly doesn't have the same quality so that I would say it +/-
I haven't used a CRM like Hubspot before.

Do you think HubSpot CRM delivers good value for the price?

Yes

Are you happy with HubSpot CRM's feature set?

Yes

Did HubSpot CRM live up to sales and marketing promises?

Yes

Did implementation of HubSpot CRM go as expected?

Yes

Would you buy HubSpot CRM again?

Yes

It's as I said a great tool for keeping track of things, and the fact that you can integrate it to a lot of other tools is great. What really could use some work is the sequences and I'm sorry to say that I am skeptical now that we're gonna move from Lemlist to Hubspot since our deliverability score has started going down just after a couple of weeks...

HubSpot CRM Feature Ratings

Customer data management / contact management
6
Workflow management
7
Opportunity management
5
Integration with email client (e.g., Outlook or Gmail)
4
Quote & order management
Not Rated
Interaction tracking
5
Case management
6
Call center management
Not Rated
Help desk management
Not Rated
Lead management
6
Email marketing
Not Rated
Task management
7
Billing and invoicing management
Not Rated
Reporting
Not Rated
Forecasting
Not Rated
Pipeline visualization
6
Customizable reports
8
Custom fields
9
Custom objects
8
API for custom integration
Not Rated
Role-based user permissions
8
Single sign-on capability
Not Rated
Not Rated
Social data
Not Rated
Social engagement
Not Rated
Marketing automation
Not Rated
Compensation management
Not Rated
Not Rated
Mobile access
Not Rated