Item: HubSpot CRM
Rating: 8
Author: Tyler Ashby

Use Cases and Deployment Scope

We use HubSpot for reporting and tickets. This helps us to be able to see what is going on with our customers and track what we are doing. We use tickets to track how many calls we are doing with our customers. The reports are used to show us what our customers are doing and what their health score is.

Pros and Cons

Reports
Tickets
Storing company information

Nothing that I can think of.

Return on Investment

The ability to stay more organized.

Usability

This is the first one that I have used so far. So this has been great so far.

Alternatives Considered

Pendo.io

HubSpot seems to be a lot easier to create custom reports than Pendo.io.

Key Insights

Do you think HubSpot CRM delivers good value for the price?

Yes

Are you happy with HubSpot CRM's feature set?

Yes

Did HubSpot CRM live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of HubSpot CRM go as expected?

Yes

Would you buy HubSpot CRM again?

Yes

Likelihood to Recommend

I like how we can quickly look at reports using the different dashboards that you can create. Cloning reports is a really quick way to get the same report with small adjustments.

Easy to use, easy to learn.

Overall Satisfaction with HubSpot CRM