I live in HubSpot.
October 31, 2023

I live in HubSpot.

Peter Colucci | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with HubSpot CRM

I live in HubSpot every day. I have grown our sales pipeline over the last five years. It has numerous integrations and features, and I have customized it to suit my daily workflow. I'm heavy into sequencing and calling. It is very important for me to quickly scan contacts to see previous notes, call logs, email opens, etc. Constantly working out of my daily tasks and reminders, I can easily upload new contacts and companies as needed. Honestly, there are way more tools available to me than I use because I am a creature of habit and have set up the CRM to suit me perfectly. I have lots of videos and documents when I need help figuring out things in the CRM, and they have been good about responding to me when I have messaged them about something specific. If you need a CRM that has everything, then HubSpot should be your go-to.
  • Email sequencing.
  • Storing and formatting email templates.
  • Logging key information in an accessible manner in contacts.
  • They do roll out updates or new layouts and sometimes I prefer the original version.
  • I have had some call issues (call quality) when calling out through Hubspot, but I have resolved most of those over time.
  • It is a key feature of our sales cycle and sales department.
When researching companies, we felt HubSpot was the easiest to navigate, with a lot of integrations and millions of features.
We like the layout of HubSpot the best and the ease of uploading contact info.

Do you think HubSpot CRM delivers good value for the price?

Yes

Are you happy with HubSpot CRM's feature set?

Yes

Did HubSpot CRM live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of HubSpot CRM go as expected?

Yes

Would you buy HubSpot CRM again?

Yes

It is definitely well suited for email sequencing, call logging, and contact pipeline. I looked into the ticketing system, but it did not seem to have everything we were looking for.

HubSpot CRM Feature Ratings

Customer data management / contact management
9
Workflow management
10
Opportunity management
9
Integration with email client (e.g., Outlook or Gmail)
10
Quote & order management
Not Rated
Interaction tracking
9
Case management
10
Call center management
10
Help desk management
10
Lead management
9
Email marketing
10
Task management
10
Billing and invoicing management
Not Rated
Reporting
Not Rated
Forecasting
Not Rated
Pipeline visualization
Not Rated
Customizable reports
Not Rated
Custom fields
10
Custom objects
10
API for custom integration
10
Role-based user permissions
10
Single sign-on capability
10
Not Rated
Social data
Not Rated
Social engagement
Not Rated
Marketing automation
10
Compensation management
Not Rated
Mobile access
8