Need a CRM? Hubspot is the perfect fit!
November 20, 2023

Need a CRM? Hubspot is the perfect fit!

Carson Rowe | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with HubSpot CRM

I use Hubspot on a daily basis to keep track of my calls, emails, notes, etc. for each contact and/or business. It also helps with my coworkers to know who has which account and who to not double contact. It helps show where my project deals are at, and I can update them as often as I like. It keeps everything organized, lets me know when to follow up with clients, and also let's me send out sequences to hit certain customers over a certain period of time rather than sending them out individually. The only issue I have is not being able to include attachments to my sequence emails, which would be really helpful when I'm trying to send images or PDFs, rather than including them in the body. Also, for sequences, I wish it would only provide the contacts I want to enroll that belong to me, not everyone that uses our account. Otherwise, I am beyond happy with it!
  • Follow Ups.
  • Deal Tracking.
  • Organization of contacts and their companies.
  • Sequences - Attachments
  • Sequences - Contact Enrollment.
  • Increased customer growth.
  • Increased time management.
This is the only CRM I've personally ever used.

Do you think HubSpot CRM delivers good value for the price?

No

Are you happy with HubSpot CRM's feature set?

Yes

Did HubSpot CRM live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of HubSpot CRM go as expected?

Yes

Would you buy HubSpot CRM again?

Yes

I love Hubspot very much. I use it the most in our company, and it helps me stay very organized so I don't miss anything. I love that it shows me overdue tasks so that I can go back if I missed a day or got too busy to follow up!

HubSpot CRM Feature Ratings

Customer data management / contact management
10
Workflow management
10
Opportunity management
8
Integration with email client (e.g., Outlook or Gmail)
10
Interaction tracking
8
Case management
10
Call center management
10
Help desk management
10
Lead management
7
Email marketing
10
Task management
10
Billing and invoicing management
Not Rated
Reporting
8
Forecasting
8
Pipeline visualization
7
Customizable reports
10
Custom fields
10
Custom objects
10
API for custom integration
10
Role-based user permissions
10
Single sign-on capability
10
Social data
10
Social engagement
10
Marketing automation
Not Rated
Compensation management
Not Rated
Mobile access
8