HubSpot CRM review
March 29, 2024

HubSpot CRM review

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with HubSpot CRM

HubSpot CRM allows me to track my different leads and keep up with follow up tasks and work I need to do for clients. Since we work with lots of prospects and clients, HubSpot saves me a lot of time that would otherwise be spent thinking about which propspects and clients to reach out to
  • Well organized
  • Easy to use
  • Intuitive design
  • Goes down sometimes for prolonged periods
  • Is slow at times
  • Is difficult to to use at the beginning
  • Increased conversion ratio
  • Improved organization
  • Better tracking of deals

Do you think HubSpot CRM delivers good value for the price?

Yes

Are you happy with HubSpot CRM's feature set?

Yes

Did HubSpot CRM live up to sales and marketing promises?

Yes

Did implementation of HubSpot CRM go as expected?

Yes

Would you buy HubSpot CRM again?

Yes

HubSpot CRM is well suited for businesses with lots of records that need to be tracked and cannot be tracked unless there is a crm for backup. Also, from a sales perspective, HubSpot allows me to keep track of all my prospects and when I need to follow up with them.

HubSpot CRM Feature Ratings

Customer data management / contact management
9
Workflow management
7
Opportunity management
10
Integration with email client (e.g., Outlook or Gmail)
8
Quote & order management
4
Interaction tracking
10
Case management
6
Call center management
6
Help desk management
8
Lead management
6
Email marketing
7
Task management
8
Billing and invoicing management
6
Reporting
8
Forecasting
7
Pipeline visualization
7
Customizable reports
8
Custom fields
7
Custom objects
6
API for custom integration
6
Role-based user permissions
8
Single sign-on capability
5
Social data
7
Social engagement
7
Marketing automation
6
Compensation management
6
Mobile access
6