Item: HubSpot CRM
Rating: 10
Author: Verified User

Use Cases and Deployment Scope

HubSpot is used for contact info and to keep track of activities and notes, as well as my daily tasks. We have thousands of clients, and using Hubspot really helps with organization, daily activities, daily reminders for tasks, and a paper trail for all emails. Yes, emails. You can view every single email that was sent and received, and it is there forever. That is probably the best thing about HubSpot: the saved emails.

Pros and Cons

Saves all emails.
Saves all contact information.
Links all clients together when needed.
Pulls in the customers company logo.

I feel that the task alerts could be a bit better.
Alerts to be more prominent.
It would be nice to know exactly what the customer looks at while on the website.

Return on Investment

All emails are kept.
You can look back at all correspondence.
Alerts need to stick out more.

Alternatives Considered

Workday Business Process Framework

HubSpot is just all-around better for all uses.

Key Insights

Do you think HubSpot CRM delivers good value for the price?

Not sure

Are you happy with HubSpot CRM's feature set?

Yes

Did HubSpot CRM live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of HubSpot CRM go as expected?

I wasn't involved with the implementation phase

Would you buy HubSpot CRM again?

Yes

Likelihood to Recommend

I do not have any examples of where it is inappropriate, but I do know that in my field of work if I did not have Hubspot to keep track of my emails and activities or a place to input my notes, I would be lost.

My Thoughts.

Overall Satisfaction with HubSpot CRM