1. Home
  2. 401(k) Software
  3. Human Interest Reviews
  4. User Review of Human Interest
Lacks timely investment of EE contributions and slow reporting
November 23, 2022

Lacks timely investment of EE contributions and slow reporting

Anonymous | TrustRadius Reviewer
Score 3 out of 10
Vetted Review
Verified User

Overall Satisfaction with Human Interest

We use it as an employee incentive to both attract and retain employees. The competitive market and tight unemployment numbers make this a top priority for our company. We have endeavored to have all employees enrolled and have been somewhat successful in that.
  • Investment options
  • Responding to queries and questions
  • Provides industry insights
  • Lacks promptness in pulling and posting employee deductions after each pay period
  • Poor in timeliness of generating quarterly reports. Most recent was posted on 11.8.
  • No ability to create custom statements. All other providers that we have used have had this ability to create custom statements based on date range at anytime.
  • Results of discrimination/highly comp testing not communicated and or not generated timely.
  • Fees are lower and more transparent than some of our previous 401K company administrators.
  • We fortunately have not experienced much turnover. Hopefully our benefit package contributes to that.
  • Constantly having to deal with employees as to why contributions are not being processed timely is a big negative.
In inability to get timely quarterly statements and or generate custom reports.

Do you think Human Interest delivers good value for the price?

Not sure

Are you happy with Human Interest's feature set?

No

Did Human Interest live up to sales and marketing promises?

No

Did implementation of Human Interest go as expected?

Yes

Would you buy Human Interest again?

No

Right now, it is not meeting our needs. When queries are made to HI they are timely responded to but no improvement is made. As an example, my most recent query was "why is it taking so long to have employee contributions processed after a pay period end". The response was that it was a staffing issue on HI's end. This delay is the single most common employee complaint I have...including my own. When money is deducted from a payroll and it is not immediately invested, it is a problem. We use Netchex as our payroll provider. Other deductions, including FSA and HSA deductions are processed on the day of each payroll. I have inquired as to any changes we as the client need to make, but it all appears to be on HI's end. This same question about the timeliness of contributions has been asked and responded to many times in many different ways. The most recent was in regards to staffing issues. Other responses have included "it just got missed" or "it takes time to audit contributions". Additionally, I don't know where my company stands on discrimination testing. I don't want to be at year end and have a problem.