Could use a better UI and customer service
November 11, 2019
Could use a better UI and customer service
Score 6 out of 10
Vetted Review
Verified User
Overall Satisfaction with IBM Cloud Virtual Servers
We host several services such as a development server, management
software, etc. It is basically the pool for our shared information and
software.
software, etc. It is basically the pool for our shared information and
software.
- They are always online and there is not so much trouble to connect and use.
- You can almost immediately use a new server.
- There is a lot of flexibility on the hardware one can use.
- We had trouble using the copy of the virtual server we made. So we had to reconfigure it from scratch.
- It would be good if one could dynamically change the hardware’s characteristics without having to reset the whole server.
- We have been struggling with the new UI. When it changed from Softlayer to IBM cloud. We experience difficulties getting used to the new interface, the customer service also was slower and sometimes even incorrect since they gave us a solution from the last UI which did not longer work.
- Also, the new webpage is not as responsive as it should. Sometimes it takes a lot of time to load, or one needs to reload in order to see the changes.
- It allows having a reliable and secure development environment which is crucial in our business.
It was more flexible, but more expensive.