IBM Watsons is a intuitive plataform
March 03, 2022

IBM Watsons is a intuitive plataform

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with IBM Watson Assistant

The IBM Watson helps with call retention. Currently, we have a large volume of customer services to answer questions and the Chatbot provides this information quickly and efficiently. In Education Area, the information changes quickly, so this platform supports the curator. Our scope is Informations about acadêmics doubts, finances, course, requests, academic notes, and faults.
  • Change flows
  • Change information quickly
  • Intuitive and easy to use
  • Download to Analytics in excel
  • More Support in another languages (portuguese for example)
  • the ability to handle thousands of customer requests.
  • Reduction in hiring people at the beginning of classes, for example.
Before to IBM Watson Assistant, we used simple flow that did not recognize intent, so many customer requests go unresolved and customers become dissatisfied; When we change to IBM, the Customer Satisfaction (CSAT) started to gradually improve;

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Based on the question the IBM recognizes the client's intent about any subject and respond with a Knowledge base; It's easy and intuitive to use and the curator can change the information without complex flows; We can see the intents that the Watson assistant not recognized and apply the corrections; There is a test area for the curator to test the corrections applied.