IBM Watsons is a intuitive plataform
March 03, 2022
IBM Watsons is a intuitive plataform
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with IBM Watson Assistant
The IBM Watson helps with call retention. Currently, we have a large volume of customer services to answer questions and the Chatbot provides this information quickly and efficiently. In Education Area, the information changes quickly, so this platform supports the curator. Our scope is Informations about acadêmics doubts, finances, course, requests, academic notes, and faults.
- Change flows
- Change information quickly
- Intuitive and easy to use
- Download to Analytics in excel
- More Support in another languages (portuguese for example)
- the ability to handle thousands of customer requests.
- Reduction in hiring people at the beginning of classes, for example.
Before to IBM Watson Assistant, we used simple flow that did not recognize intent, so many customer requests go unresolved and customers become dissatisfied; When we change to IBM, the Customer Satisfaction (CSAT) started to gradually improve;
Do you think IBM watsonx Assistant delivers good value for the price?
Yes
Are you happy with IBM watsonx Assistant's feature set?
Yes
Did IBM watsonx Assistant live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of IBM watsonx Assistant go as expected?
Yes
Would you buy IBM watsonx Assistant again?
Yes