IBM Watson with Chatbot.
March 25, 2024
IBM Watson with Chatbot.
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with IBM watsonx Assistant
We utilize IBM Watson as the cognitive engine for our chatbot, aiming to minimize customer service issues by leveraging artificial intelligence to assist with user inputs.
- It helps us with NLU in the chatbot.
- Contextual Understanding.
- Intent and entity recognition.
- Disambiguation topics.
- Having Generative AI in Watson.
- Not having such a high cost to switch to Watson.
- Having more training sessions for the tool.
- Improve the accuracy of user responses.
- Elevate our NPS.
- Elevate our retention rates.
- With its use, we can understand user inputs and don't need to pass contacts to human call centers.
We don't have V2 yet, but with V1, we've already been able to improve our ability to understand user input when interacting with the chatbot, and we've managed to bring a more 'humanized' contact, less robotic, as we would have with a strictly guided flow.
Watson proved to be better and easier to use than Dialogflow. As for Twilio, we used it as an orchestrator in conjunction with Watson.
Do you think IBM watsonx Assistant delivers good value for the price?
Not sure
Are you happy with IBM watsonx Assistant's feature set?
Yes
Did IBM watsonx Assistant live up to sales and marketing promises?
Yes
Did implementation of IBM watsonx Assistant go as expected?
I wasn't involved with the implementation phase
Would you buy IBM watsonx Assistant again?
Yes