Too Complex? Or perhaps a fit for the right kind of business.
Updated September 30, 2015
Too Complex? Or perhaps a fit for the right kind of business.
Score 5 out of 10
Vetted Review
Verified User
Overall Satisfaction with Intacct
Intacct is used for general ledger accounting for a CPA firm, as well as a large condo association. The primary business problem it solves is the ability to operate in a cloud environment.
- Intacct seems better designed for enterprises with multi-department companies and segregated staff, both by role and physical location.
- The interface is difficult to use and not set-up intuitively.
- There are too many dependencies involved within the setup process, without opportunity or warning as to why or when a dependency may exist that later and downstream inhibit your ability to operate in an accounting function.
- Overall, the design is not elegant.
- Support. I have used the portal several times and always feel like it is a frustrating process and very impersonal.
- Importing of transactions and data. This is a very bad area for Intacct. The approach they take is to give you a template with minimal instructions, along with a searchable portal that has too much non-relevant information to sift through. The end result is you must fail several times, get frustrated, and create a case so that a technical person can tell you what you did wrong, before you get it right.
- We are presently still trying to figure this question out. We have not been able to reasonably justify using it for the client base that we have, and in fact have had discussions to explore migrating away from the product.
I think Intacct would stand up well against Netsuite and/or several of the higher end packages that are in the medium business range.
- Fewer than 25% of my clients