Item: Intercom
Rating: 8
Author: Albin Nerentoft

Use Cases and Deployment Scope

We are using Intercom to manage support requests in our digital product Casai. Casai is designed to help control annd regulate the economics of construction projects and it can take some time to learn. So our clients contact us if mostly if they are struggling with using the program, need help with certain features or if there are bugs.

Pros and Cons

Manage Support Requests
Working together with colleagues
Awesome Customer Service
Easy to learn

Being able to sort users by name under "All Contacts".
Improved Filter/Search options for contacts.

Return on Investment

Increased Satisfaction with clients

Usability

As a new user it has been very easy to use without anyone teaching me. The program and menus are very intuitive. Also have been getting very fast help from support team.

Integrations

We are using it together with Hubspot where Intercom is more focused on customer service and Hubspot is used for sale leads etc.

Key Insights

Do you think Intercom delivers good value for the price?

Yes

Are you happy with Intercom's feature set?

Yes

Did Intercom live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Intercom go as expected?

I wasn't involved with the implementation phase

Would you buy Intercom again?

Yes

Other Software Used

HubSpot Sales Hub

Likelihood to Recommend

I have only been using Intercom for a couple of weeks, but it is really easy to use and it has been a great tool for managing our clients that are reaching out for support. I love that it is built in to your own website so that it is easy for the users to find.

Easy Customer Support!

Overall Satisfaction with Intercom