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Easy to Use, great value
April 26, 2023

Easy to Use, great value

Robin Wukits | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with iSpring Suite

In our MCS Academy we are actively moving from presence to blended learning. The selection of tools to migrate our current, extensive static learning content to interactive modules on our LMS was very easy as the base sources are Word and Excel documents.
  • Converts PowerPoint to interactive SCORM
  • Converts Word books to HTML and keeps chapter organisation
  • Allows for checking and confirming output before publishing
  • I am happy with the product
  • Word and Powerpoint compatibility
  • Common web formats for LMS
  • It saves a huge amount of time and programming to go live on training material.
iSpring is a simple to use tool that uses Microsoft Office skills currently learned. Even after 4 weeks of not using iSpring, you can jump right in and get great quality output

Do you think iSpring Suite delivers good value for the price?

Yes

Are you happy with iSpring Suite's feature set?

Yes

Did iSpring Suite live up to sales and marketing promises?

Yes

Did implementation of iSpring Suite go as expected?

Yes

Would you buy iSpring Suite again?

Yes

We use the iSpring Suite to convert our static training material to interactive web formats. In addition we create Quizzes to add "quality control" to our online offerings.

iSpring Suite Support

I had a difficult issue where iSpring just stopped working. It turned out to be a Microsoft Windows/Office issue. The iSpring Support team continued to contact me until we got the issue resolved. A support team that does not wait for the customer to call back is EXCEPTIONAL. I can not think of any other vendor that was this devoted to finding a solution! My compliments to "Dana" and the rest of the iSpring support teasm!
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
We bought a package. I do not know if "premium" support was part of that.
Yes - Yes, it was solved and the entire process was very transparent.
The last 6 weeks with a very difficult problem. iSpring support kept contacting me - I NEVER had to chase them!