New to JAMF..so far
October 10, 2018

New to JAMF..so far

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Jamf Pro

We use JAMF Pro to manage our iPads for staff and classrooms. We are looking into also utilizing it for management of our limited Mac devices.
We've recently switched to JAMF Pro after a year using a different MDM. We primarily use it for device configuration, app deployment, and some other user/location specific policies.

Pros

  • JAMF's strength seems to be its age and track record. It's been around longer than most of the competition.
  • JAMF seems to have a strong focus on business environments and plenty of tools to help keep your company's iOS/Mac devices under control
  • The community of JAMF users is cult-like and should prove to be a good indicator of the product's value and competencies.

Cons

  • Coming from an MDM exclusively targeted to Schools, the switch to JAMF's more "business-centric" terms/interface is a challenge.
  • The interface has a steep learning curve. The stuff you want is there, but it's going to take you some time to remember exactly where it's located.
  • Like all things Apple related, it still has to work within the confines of what Apple is allowing via APIs and such. That means there's always going to be things that dead end at "you can't do that. Apple doesn't let you"
  • We're still new to it, so I dont have hard data on this at this time.
  • Cost were higher than our previous MDM. We also paid for a half day web training.
Previously we used Mosyle Manager. They have a free tier we dabbled with before paying for their premium tier.
Their interface was more intuitive but still frustrating at times. Mosyle is primarily focused on SCHOOLS whereas JAMF is business centric. Either can work in any scenario, but it helps keep things more logical/intuitive when the terminology and structure better matches your environment. As a small, private school, Mosyle was a better fit on the surface. But with Jamf being more of the industry standard and our increased reliance on those MDM features, we felt the support reputation was worth a change. Mosyle's support was largely ticket/emails based and sometimes took a while. We also got into Mosyle while it was still new enough for them to be working though some issues they hadn't seen before with us.
We're still fairly new to JAMF Pro, so take that into consideration.
For a smaller school, I'd likely still recommend something like Mosyle over JAMF. JAMF is geared much more heavily towards businesses whereas Mosyle is School-centered. In the end, they both do 85% of the same things (this is because of the limitations off the APIs Apple allows) and so the bigger factors may be the interface and whether or not any of the things they've added in that are exclusive to their product is of any value in your scenario. (Mosyle has classroom features, JAMF has Building/Office features)

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