Jira: Great Service Desk Tool
December 17, 2019
Jira: Great Service Desk Tool
Score 7 out of 10
Vetted Review
Verified User
Overall Satisfaction with Jira Service Desk
I was asked to help implement Jira Service Desk for one of my clients that would be used through the entire organization. It was used to resolve any help desk issues that their employees had. It made it easy for them to submit a ticket and track the progress of it. It also made it easy for the IT team to review and delegate the ticket to get it resolved in a timely manner.
- User Friendly Customer Portal
- Easy to track tickets
- Learning Curve
- Price
- Definitely ROI
- Quicker turn around time for both End User and IT department
I think JIRA Service Desk is very similar to many products out there, but for users who currently use JIRA for their projects, it makes the transition much easier and users will be able to see the progress of their ticket throughout. The price is higher than many of the other competitors.
Do you think Jira Service Management delivers good value for the price?
Yes
Are you happy with Jira Service Management's feature set?
Yes
Did Jira Service Management live up to sales and marketing promises?
Yes
Did implementation of Jira Service Management go as expected?
Yes
Would you buy Jira Service Management again?
Yes