Modern and Easy to collaborate ITSM tool
May 05, 2022
Modern and Easy to collaborate ITSM tool
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Jira Service Management (Jira Service Desk)
Jira Service Management helps manage multiple teams to collaborate and work together efficiently. The UI is very straight forward and a customizable tool to manage the requests and SLA's. It's cost may be high compared to its competitors although it has customized pricing plans based on the implementation scale. It's automated ticket routing facility stands out.
- Integration options
- Automated routing of tickets
- User Experience
- Reports Section - Need to have more customizable fields
- Pricing
- Performance is slow (sometimes)
- Visibility for the entire team by logging the requests in a central repository
- Tracking of issues and response time to client has been improved
- Automated ticket routing enables user to take up tasks instantly
Do you think Jira Service Management delivers good value for the price?
Not sure
Are you happy with Jira Service Management's feature set?
Yes
Did Jira Service Management live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Jira Service Management go as expected?
I wasn't involved with the implementation phase
Would you buy Jira Service Management again?
Yes