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Very few issues with managing issues
March 20, 2017

Very few issues with managing issues

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with JIRA Software

JIRA is used by R&D in order to work on adding features and improvements, as well as identifying and repairing bugs. JIRA is also used by engineering for working on server and data center issues. Lastly, JIRA is used by application support at a tier 2 and tier 3 level for troubleshooting single user issues.
  • Creating dashboards for issue tracking and management.
  • Highly customizable and many plugins are available.
  • Logging, tracking and updating issues via email.
  • Useful for project management but not flexible enough to effectively use for other purposes.
  • The search function is poor.
  • Interface is not terribly user-friendly.
  • Improves project management efficiency through highly customizable tracking features.
  • Makes creating and working on issues easy and updates are highly visible through tagging options and email integration.
  • Prevents loss of income and negative customer impact by allowing for easy prioritization.
JIRA is very well suited for project management and issue tracking. JIRA is extremely customizable and effectively used to track specific issues easily or display a larger overview of all projects.
JIRA is not an effective change or problem management tool. It also has a complicated user interface and there is a bit of a learning curve, but that is fairly easily overcome with continued regular use.