JIRA for an easy kickstart
August 13, 2019

JIRA for an easy kickstart

Viktor Mulac | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with JIRA Software

I have experienced JIRA in two major areas:
1 ) a tool supporting internal users or client requests (internal or external service desk/help desk).
2) a teamworking tool for the sharing of software specifications during software development.
  • Excellent tool for supporting internal or external users. If you want to start, you can go to the cloud/online subscription which is very cheap and you can start immediately with preconfigured processes
  • Great tool for sharing business and IT requirements in SW development. Requires connection of JIRA and Confluence which works fine after initial configuration.
  • Available basic reporting of performance of teams or individuals.
  • An immediate good overview of severity (priority) of tickets, resolutions KPIs, etc.
  • The processes can not be thoroughly analyzed, visualized and managed. Although a basic reporting is available and reports can be customized, the process discovery in a complex environment is not supported. This can, however, be provided by an external process mining application. JIRA can export the data or provides access to its database via API.
  • This tool can save a lot of money by visualizing project progress, regardless if you develop in a waterfall or agile mode. Imagine saving just 1 day on a project with 50 programmers just by being able to recognize an issue in development. The monthly subscription fee per user was back in 2018 a peanut.
Great tool for 'easy' tasks like recording and tracking user or customer interactions. A key for success is that all team members use it and update it regularly. In the SW development, JIRA can be connected to GitHub and gets more details about virtually each commitment a developer makes so a manager using JIRA is able to put an individual performance in the context of the quality of software work products.
Great in the cloud, in an enterprise environment it depends on the conditions the company negotiates.
A great tool to start quickly with user or client support, notifications are well thought through and configurable, processes can be reconfigured based on needs without excessive costs. JIRA tasks can be linked to Confluence documents, e.g. specific version of SW requirements and a project manager will gain a good overview of how much time was burnt on a recent epic or sprint and what are the related quality KPIs (e.g. the number of reworks, bugs with high or medium priority, etc.).