JitBit Help Desk

JitBit Help Desk

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Score 10.0 out of 100
JitBit Help Desk

Overview

Recent Reviews

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Pricing

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What is JitBit Help Desk?

JitBit Help Desk from JitBit Software is a cloud-based or installed help desk solution with a ticketing system, knowledge base, and related features.

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.jitbit.com/helpdesk/purchase

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

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Features Scorecard

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Product Details

What is JitBit Help Desk?

JitBit Help Desk from JitBit Software is a cloud-based or installed help desk solution with a ticketing system, knowledge base, and related features.

JitBit Help Desk Features

Incident and problem management Features

  • Supported: Organize and prioritize service tickets
  • Supported: Subscription-based notifications
  • Supported: ITSM collaboration and documentation
  • Supported: Ticket creation and submission
  • Supported: Ticket response
  • Supported: Automated responses
  • Supported: Attachments/Screencasts
  • Supported: SLA management

Self Help Community Features

  • Supported: Forums
  • Supported: External knowledge base
  • Supported: Internal knowledge base
  • Supported: Surveys/polls

Multi-Channel Help Features

  • Supported: Customer portal
  • Supported: Live help chat
  • Supported: Email support
  • Supported: Help Desk CRM integration

JitBit Help Desk Integrations

JitBit Help Desk Competitors

JitBit Help Desk Customer Size Distribution

Consumers10%
Small Businesses (1-50 employees)40%
Mid-Size Companies (51-500 employees)30%
Enterprises (more than 500 employees)20%

JitBit Help Desk Technical Details

Deployment TypesOn-premise, SaaS
Operating SystemsWindows
Mobile ApplicationApple iOS, Android
Supported LanguagesEnglish, German, French, Danish, Swedish, Dutch, Italian, Hebrew, Arabic, Czech, Spanish, Finnish, Polish, Portuguese, Russian, Turkish

Frequently Asked Questions

Zendesk Support Suite, Freshdesk, and GrooveHQ are common alternatives for JitBit Help Desk.

Reviewers rate Organize and prioritize service tickets and Ticket creation and submission and Ticket response highest, with a score of 10.

The most common users of JitBit Help Desk are from Mid-sized Companies (51-1,000 employees) and the Retail industry.
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Comparisons

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Reviews and Ratings

 (7)

Reviews

(1-3 of 3)
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Score 10 out of 10
Vetted Review
Verified User
Review Source
JitBit HelpDesk is used across the whole district from technology to custodial and maintenance. It handles all critical and non-critical requests for the school district. Users can submit requests to specific categories and they are routed to the appropriate end support personnel.
Kenneth Hess | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
We use JitBit HelpDesk for our internal corporate IT Help Desk ticketing and problem tracking system. We also use it for our knowledge base to keep track of resolved issues and to document standard practices. It's easy for users to create a new ticket by simply sending an email to our internal group. JitBit is easy to install and to maintain. Our small team is stretched on available time so a software package that is essentially trouble-free fulfills our basic need to be efficient and agile. Being easy for users was our primary goal in selecting JitBit HelpDesk. Tech people can manage to use even the clunkiest of software but end users will circumvent the system if it's too cumbersome to use. JitBit fits very well into our culture.
Score 9 out of 10
Vetted Review
Verified User
Review Source
JitBit is a fantastic tool for small teams. I would say that JitBit is like if you combined Help Scout, Zendesk, and SalesForce in the best ways. JitBit is fantastic about creating detailed histories between teams, especially if your sales team is offering some level of support. We have experimented with different combinations of team structures with JitBit, but when we were at about 80 team members, JitBit was fantastic for keeping everyone on the same page.

Getting started was easy too. Lots of flexibility and integrations to offer.
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