Great for customer payment flexibility, but terrible customer support!
January 23, 2020
Great for customer payment flexibility, but terrible customer support!
Score 5 out of 10
Vetted Review
Verified User
Overall Satisfaction with Klarna Checkout
I run a small retail business and use Klarna as a payment option through my 3dcart hosted page. It allows customers the opportunity to make payments on purchases as opposed to paying upfront in a lump sum payment. It helps offer my customer base flexibility and boosts my sales.
- Flexible payment option.
- Easy to navigate the back end.
- Customer support is terrible, getting an agent who fully comprehends the issue or who has any power to help is near impossible.
- They take a fee, larger than other systems do, so I do lose some money there.
- I make more sales than I would without the payment option through Klarna.