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Security Training made easy by KnowBe4
September 04, 2020

Security Training made easy by KnowBe4

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with KnowBe4 Security Awareness Training

We started using KnowBe4 for our IT staff at first to get every one a good feel for how the system worked and if it would be something that our users could get something from. I don't think we expected it to be as good as it is and we slowly rolled it out to all other users after that.
  • KnowBe4 makes it easy for users to understand the topics.
  • Training is short and to the point.
  • Testing is straight forward and logical.
  • The site could be a little easier to navigate.
  • Better user management.
  • Faster response time from support.
  • It has saved headaches all around the company.
  • Less time spent on trying to figure out if an email is bad, more time working!
  • Money saved having to support the users.
I would give support a great rating as far as knowledge and easy to work with. I would say that a ticket I emailed in took a bit longer than I expected a customer to have to wait. But once we got the engineers on and the problem looked at, all was fixed quickly.

Do you think KnowBe4 Security Awareness Training delivers good value for the price?

Yes

Are you happy with KnowBe4 Security Awareness Training's feature set?

Yes

Did KnowBe4 Security Awareness Training live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of KnowBe4 Security Awareness Training go as expected?

Yes

Would you buy KnowBe4 Security Awareness Training again?

Yes

Fresh content is critical when it comes to security stuff. If you don't know what the bad actors are planning or using out in the field how can you get people up to date? KnowBe4 tips emails always come out after a major incident that hackers could use to their advantage, love that!
User management is handled via the admin portal on the KnowBe4 website. Our admins simply login and can see all our AD users who were imported. They can then see what each user has taken (training wise) or what emails they've accidentally clicked on during a campaign. It's an easy way to manage users.
The metrics that are most helpful are knowing who did what, and then being able to generate a quick report on that info and send it to the appropriate manager. This means reporting is easy to use and useful. I think adding deeper metrics on each user could be useful, however!
The tools are great and the training is simple and yet informative. They don't try to bore the user with deep details on the technical nature but give them quick and simple information to understand the idea of each topic. I think this aspect would make it an easy recommendation for almost any company.