Item: Seismic Learning
Rating: 8
Author: Verified User

Overall Satisfaction with Lessonly

Use Cases and Deployment Scope

Lessonly is currently being used by our content team, which answers to the Director of Support. We use Lessonly internally to build training modules for incoming sales and support employees. We also are currently trying to see if Lessonly might be a good tool to use externally, as we are looking to build out a learning academy for our users. To start, we are building about five lessons that we'll be able to make public to our users, and we will see if the feedback we get from this use of Lessonly is positive. If it is positive, we will use Lessonly to build an entire learning academy for our users.

Pros and Cons

Pros

The product is easy to use
The company is good at taking feedback and updating their product accordingly
The company makes their users feel like they're part of a community

Cons

Their editor often malfunctions on the backend and I often have to fix things in html
It would be nice to be able to duplicate entire lessons
In Lessonly University, they use an image on every lesson page which is nice to look at, but the images are sometimes arbitrary and don't seem to add to the content

Return on Investment

Cut our training time in half
Saved money on training
Got our agents into harder tasks much quicker (again cut in half)

Support Rating

Although I personally have not reached out to Lessonly agents for support, multiple people on my team have and have had nothing but positive experiences. Lessonly has an agent specifically dedicated to our company, and they are very good at listening and responding in a timely fashion. We have also attended live Lessonly events where support was present, and their agents are very willing to help us solve problems using their platform!

Alternatives Considered

Google Drive

Before Lessonly, we used Google, and although our company continues to use Google Drive for other things, when we started to grow, it became apparent that we needed to use a software that was dedicated to providing an online learning platform. Lessonly is affordable and offers great support in addition to simply having the kind of platform tools that we need. It wasn't until recently that we started thinking about having an external use for Lessonly that has caused us to see its weakness there. That said, Lessonly is highly customizable and has otherwise continued to offer the exact toolset we need as our own company grows and scales. They are also continually adding valuable features to their product, and so far there is no real reason to leave the platform.

Other Software Used

Asana, Atlassian Confluence, Google Drive

Likelihood to Recommend

Lessonly is especially useful for internal use in a company. When we moved to Lessonly for our internal training, we were able to consolidate lots of information, which is a huge plus. Lessonly does not seem particularly well-suited for external use, because even though lessons can be made public, public lessons cannot include quizzes.

Seismic Learning Feature Ratings

Comments

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Great for internal use, could offer better features for external use