Overall Satisfaction with LiveAgent
We use LiveAgent for our customer support. As there are only two people managing customer support, this is a great help desk solution, as it provides everything we need in one platform. We use it to manage live chat, tickets, social media channels and to receive and make outbound calls. LiveAgent's functionality and automation options make the daily work so much easier and faster.
- It is really simple and effective and a perfect all-in-one solution.
- Their customer support is always willing to go the extra mile to meet our requests.
- Transferring tickets or chats.
- Adding notes and labels to previous chats and tickets.
- Occasional lagging.
- It is a bit robust, but it's because all the features, so not a big deal.
LiveAgent is the perfect solution for small and medium-sized businesses.