Overall Satisfaction with LiveAgent
We are using LiveAgent in our department, customer service and sales-related, as well other departments. We are the ones using it on a daily basis for a couple of years. I personally did not face any major issues.
Generally, we use it in order to provide our customers with the best possible support, via chat, email and phone.
Generally, we use it in order to provide our customers with the best possible support, via chat, email and phone.
- Ticketing system
- Calls integration
- Simple to use
- Statistics
- Knowledge base section
- Live chat
- Integration with SEO
- Emails and calls forward function
- Handle massive emails we receive.
- Provide a complete customer service with low costs.
- Monitor operators performance.