LiveChat offers just what is needed.
December 19, 2017
LiveChat offers just what is needed.
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with LiveChat
We use Livechat to respond to questions posed by potential customers and clients; clients can chat live with an agent or open a ticket if no one is online, thereby improving their trust in our business. It is used by the support/sales team and it has helped us in turning visitors to our websites into potential clients.
- User interface : Livechat comes with an intuitive user interface which is self-explanatory and easy to navigate around and understand in just a few days.
- Chat history : Livechat saves every previous conversation between an help desk user and a customer, making it easier and faster for agents to use the experience of a customer's previous complaints/queries to assist them when they come back again to the website.
- Knowledge-base : Livechat comes with a knowledge-base feature which allows pre-saved questions to be recalled by agents for future use.
- I think Livechat is currently fair in pricing but it can still be better.
- Livechat has reduced our churn rate.
- Increase in web visitor to customer ratio.