LogMeIn Rescue Enhances Customer Experiencehttps://www.trustradius.com/remote-desktopLogMeIn RescueUnspecified8.12101012019-02-21T04:53:51.361Z
Updated February 22, 2019
LogMeIn Rescue Enhances Customer Experience
Score 10 out of 101
Overall Satisfaction with LogMeIn Rescue
In my job as tech support for a company, I use LogMeIn Rescue with our customers to help them with authentication and connection issues. It is a simple and seamless way to provide tech support, particularly for the elderly or less tech-savvy customers. We love it. Our customers love it.
- Working with email clients is easier with LogMeIn Rescue. Since the interface for each client varies so much and more security has been added to the clients it helps to be able to see what the customer is seeing.
- I have used LogMeIn Rescue to edit settings in the client's modem so they can have a better Wi-Fi experience.
- Anything that could be improved to help the client connect more easily would be welcome.
- Our customers love the added level of service that using LogMeIn Rescue provides.
LogMeIn Rescue is great for troubleshooting with a customer. Team Viewer works for me to have access to my pc when I am away from the office.