TrustRadius
LogMeIn Rescue Enhances Customer Experience
https://www.trustradius.com/remote-desktopLogMeIn RescueUnspecified8.1210101
Melissa Earnhart profile photo
Updated February 22, 2019

LogMeIn Rescue Enhances Customer Experience

Score 10 out of 101
Vetted Review
Verified User
Review Source

Overall Satisfaction with LogMeIn Rescue

In my job as tech support for a company, I use LogMeIn Rescue with our customers to help them with authentication and connection issues. It is a simple and seamless way to provide tech support, particularly for the elderly or less tech-savvy customers. We love it. Our customers love it.
  • Working with email clients is easier with LogMeIn Rescue. Since the interface for each client varies so much and more security has been added to the clients it helps to be able to see what the customer is seeing.
  • I have used LogMeIn Rescue to edit settings in the client's modem so they can have a better Wi-Fi experience.
  • Anything that could be improved to help the client connect more easily would be welcome.
  • Our customers love the added level of service that using LogMeIn Rescue provides.
LogMeIn Rescue is great for troubleshooting with a customer. Team Viewer works for me to have access to my pc when I am away from the office.
LogMeIn Rescue is dependent on an internet connection so keep that in mind. If the client's internet is down then you can't connect to their pc using any means.

LogMeIn Rescue Feature Ratings

Screen sharing
10
File transfer
10
Instant message
10
Access to sleeping/powered-off computers
Not Rated
Over-the-Internet remote session
10
Initiate remote control from mobile
Not Rated
Remote management of servers & workstations
Not Rated
Remote Active Directory® management
Not Rated
Centralized management dashboard
Not Rated
Session record
Not Rated
Annotations
Not Rated
Monitoring and Alerts
Not Rated
Multi-platform remote control
Not Rated