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LogMeIn Rescue by GoTo

LogMeIn Rescue by GoTo

Overview

What is LogMeIn Rescue by GoTo?

Rescue is a remote support solution for PCs, Macs, and mobile devices. Rescue is designed to help IT teams to offer fast technical support and ensure a secure remote support session for both the IT professional and the end user. From small teams of…

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Recent Reviews

TrustRadius Insights

Easy Installation Process: Users have found the installation process to be straightforward, enabling them to set up remote access quickly …
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I can work with it!

7 out of 10
December 30, 2023
Incentivized
It is a comprehensive solution that facilitates remote management of devices. It is compatible with all operating systems. It is highly …
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Expensive, but worth it

9 out of 10
December 14, 2023
Incentivized
We use LogMeIn Rescue by GoTo to service all of our clients when support is required. We find it saves valuable time without needing …
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it is good tool to use

7 out of 10
November 07, 2023
We use this tool for customer service, helping customers to set up application like email in their computers or smartphones. However, this …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 14 features
  • Screen sharing (163)
    9.4
    94%
  • Over-the-Internet remote session (163)
    9.1
    91%
  • File transfer (153)
    7.9
    79%
  • Multi-platform remote control (118)
    7.6
    76%

Reviewer Pros & Cons

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Video Reviews

2 videos

User Review: LogMeIn Rescue Functions Efficiently by Making Multiple Connections Simultaneously
02:35
LogMeIn Rescue Saves a Trip For IT Tech With It's Remote Functionality: User Review
02:39
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Pricing

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N/A
Unavailable

What is LogMeIn Rescue by GoTo?

Rescue is a remote support solution for PCs, Macs, and mobile devices. Rescue is designed to help IT teams to offer fast technical support and ensure a

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.logmeinrescue.com/pricing?u…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Alternatives Pricing

What is TeamViewer?

TeamViewer provides software for both remote management and online collaborations. With TeamViewer, users have access to fully integrated online conference solutions for audio and video communication, including interactive screen sharing and remote access features.

What is GoTo Resolve?

GoTo Resolve is an all-in-one IT management and support software built for today's small-to-medium-sized businesses. It helps IT professionals streamline their help desk by bringing together the tools they need to engage, identify problems, and fix issues faster—all in one place. It combines remote…

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Features

Remote Administration

Remote administration software is used to control a computer from a remote location.

7.1
Avg 8.2
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Product Details

What is LogMeIn Rescue by GoTo?

Rescue is a remote support solution for PCs, Macs, and mobile devices. Rescue is designed to help IT teams to offer fast technical support and ensure a secure remote support session for both the IT professional and the end user. From small teams of IT helpdesk technicians to enterprise-level organizations, Rescue aims to offer the flexibility needed to remotely support employees and customers, as well as enable remote work.

LogMeIn Rescue by GoTo Features

Remote Administration Features

  • Supported: Screen sharing
  • Supported: File transfer
  • Supported: Instant message
  • Supported: Secure remote access with Smart Card authentication
  • Supported: Access to sleeping/powered-off computers
  • Supported: Over-the-Internet remote session
  • Supported: Initiate remote control from mobile
  • Supported: Remote management of servers & workstations
  • Supported: Remote Active Directory® management
  • Supported: Centralized management dashboard
  • Supported: Session record
  • Supported: Annotations
  • Supported: Monitoring and Alerts
  • Supported: Multi-platform remote control

Additional Features

  • Supported: Diagnostics
  • Supported: Customization & Branding
  • Supported: Unattended Machine Access
  • Supported: Integrations, APIs & Mobile SDK
  • Supported: Scripting
  • Supported: Agent Collaboration
  • Supported: Desktop Calling Card
  • Supported: Customer & Predefined Support Channels
  • Supported: Agent & Administrator Management

LogMeIn Rescue by GoTo Screenshots

Screenshot of Technician Group Configuration - Where users can create technician groups and subgroups with granular agent permissionsScreenshot of the console where repetitive tasks automated by running pre written scripts in the background, without disturbing end usersScreenshot of a smartphone camera being used to troubleshoot offline computers and hardwareScreenshot of remote control of Macs, PCs and Linux/AndroidScreenshot of reboot sessions and automationScreenshot of the central dashboard where common mobile device issues on iPhone and Android can be identified and addressed without the need to navigate the end user's device.Screenshot of sessions can be started directly from Service Now or in Rescue, to automatically create Service Now tickets with a free out of the box integrationScreenshot of LogMeIn Rescue can be embedded into a website or app. There are over 10 different connection methods that allow end users to get support.Screenshot of Screenshot of Screenshot of

LogMeIn Rescue by GoTo Video

Rescue + Mobile - Where support gets done.

LogMeIn Rescue by GoTo Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Reviewers rate Screen sharing highest, with a score of 9.4.

The most common users of LogMeIn Rescue by GoTo are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(395)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Easy Installation Process: Users have found the installation process to be straightforward, enabling them to set up remote access quickly and efficiently. Efficient Troubleshooting: Reviewers appreciate features like switching between monitors on the remote system and obtaining system configuration information without command windows, which streamline troubleshooting tasks. Seamless Data Transfer: The clipboard synchronization and file transfer functionality have been praised for facilitating smooth data transfer between devices during remote sessions. Convenient Unattended Access: Users value the unattended access feature for upgrades and configuration changes without customer input, enhancing convenience and efficiency. Quick Diagnostics Capability: The quick diagnostics capability is highlighted by users for efficient issue resolution during remote support sessions. Enhanced Support Capabilities: Users commend the capability to remote into mobile devices, collaborate with techs during sessions, transfer files, and remotely start user PCs for enhanced support capabilities.

Delays in Session Transfers: Users have reported experiencing delays in session transfers, leading to frustration and interruptions during their remote access sessions. Some users have highlighted that these delays impact their efficiency and overall experience with the software.

Software Cost Criticism: Several reviewers have expressed dissatisfaction with the software's cost, indicating that they find it expensive compared to alternative solutions available in the market. The high price point has been a significant drawback for some users considering or using the software.

Mobile Device Remote Access Issues: Users have encountered difficulties when attempting to gain remote access into mobile devices, especially Apple products, highlighting challenges and limitations in this aspect. This issue has hindered seamless remote access experiences for some users utilizing such devices.

Attribute Ratings

Reviews

(1-25 of 185)
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Score 8 out of 10
Vetted Review
Verified User
Incentivized
I use LogMeIn Rescue by GoTo for remote support from other companies for priority systems to troubleshoot any performance issues. Specific business problems that the product addresses are when 3rd party software is not operating correctly such as surveillance features.
Yvonne Graber | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use LogMein Rescue to assist in remote sessions with clients and to remote into a host computer from remote locations. It is easy to set up and to work with when you need instant help. I have been using their products for about 15 years and have seen many changes come through.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Our company has recently switched to using LogMeIn Rescue to provide support to our customer base with their technical issues. The entire Technical and application support personnel are using it. The major advantage of LogMeIn is that it provides multi monitor support as well as reconnection after a remote reboot without going through the authorization procedure done in the beginning. The customers being served are also satisfied knowing that they give the authority to access their system to only known people by acknowledging it at each instance.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Currently my whole team is working remotely, for handling the production machines and to resolve the issue while doing the production we are using the LogMeIn Rescue. This tool has solved major problems of working remotely that is you don't have to be present physically to resolve the encountered error or bugs and you can fix those problem remotely irrespective of your location.
December 30, 2023

I can work with it!

Score 7 out of 10
Vetted Review
Verified User
Incentivized
It is a comprehensive solution that facilitates remote management of devices. It is compatible with all operating systems. It is highly useful for client management, even those distributed across continents where physical intervention is more challenging. Helps in saving time and money. We can access the machine without any interaction from the client. Help to intervene before the client calls.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We use Rescue to enable us to provide timely support for our clients. Having direct access to our clients systems is critical in allowing us to diagnose and fix common issues with their PC. It allows us to capture data and quickly resolve complicated problems that otherwise would be difficult to walk a customer through without accessing their PC.
December 14, 2023

Expensive, but worth it

Score 9 out of 10
Vetted Review
Verified User
Incentivized
We use LogMeIn Rescue by GoTo to service all of our clients when support is required. We find it saves valuable time without needing potentially them to instigate a remote connection. Being able to support clients without any interaction from them saves valuable time when servicing a high volume of devices. Similarly, knowing about issues often before the customer does helps avoid possible support calls.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Being a tech in education, LogMeIn was crucial to help solve IT issues for student once the pandemic hit and we tried to limit our exposure. I was able to solve countless issues from the safety of my couch and in my comfy PJ's.

It is so easy to talk the customer through the install process. That is the key with remote work and working with "non tech" people. Simple, Quick, and Easy!
Score 9 out of 10
Vetted Review
Verified User
I currently use LogMeIn Rescue by GoTo to support our users IT related issues. LogMeIn Rescue by GoTo is a godsent when it comes to remedying technical issues and has many great features. I would like to see some upgrades for better access to remoting into mobile devices, since the last time But short of that LogMeIn Rescue by GoTo is truly an asset in the technology world!
Kenneth Cameron | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
With a 100% remote team, someone cannot just stop by their office and show them how to fix an issue. Rescue has made it so that it is almost as good as having someone present to show how to best solve a problem. We no longer have to go through a check list of possible issues - "Is the computer plugged in..." We have tried a number of solutions that sounded good but just ended up costing time and money; if the team member cannot solve the problem we end up sending them a new machine which causes downtime and a great deal of expense for overnighting a new machine and getting the team member up and running on their new machine.
November 07, 2023

it is good tool to use

Score 7 out of 10
Vetted Review
Verified User
We use this tool for customer service, helping customers to set up application like email in their computers or smartphones. However, this tool help us to access customers device so we can enter the complicated configurations in customers device. Moreover, this tool is very useful for troubleshooting when we need to analyze the issue by looking into the device.
Wagner Lopez | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We have remote computers connected to our meteorological station along our research stations. The unattended access allow us to check the integrity of the data every day.

Also, because we don't have permanent IT personnel in our research stations,the access with UAC controls allow us to have unrestricted access privileges without let the users know administrator passwords
July 11, 2023

Good to some extent

Shubham Karn | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
To get multiple issues rectified quickly with the help of support engineer over rescue session.
It helps getting quick support from an engineer instead of going through the whole process of creating a ticket, then getting an engineer assigned to it to fix the issue, it thus saves a lot of valuable time and increasing efficiency.
Score 1 out of 10
Vetted Review
Verified User
I use Rescue at least 25 times a day, and so do other folks within my organization. The purpose of our software company is to assist in pharmacy success and ensure accurate and timely processing of prescriptions for the client(s), in order to ensure patients are receiving the medication to stay healthy. Throughout my time working at this organization, I have found that the following are constant issues: 1. The nomenclature filter when searching - it does not narrow down the search based on criteria inputted, instead it expands the search. This is less than optimal because a lot of pharmacies have "pharmacy" in their name. 2. From the UX/UI perspective, there is no way to identify an out-of-date server or session other than looking at the date range of "last accessed". 3. Recording Sessions constantly freeze or close you out of the session once you select "record". Overall, this increases call volume significantly and it is hard to troubleshoot issues with a pharmacy that has a high call volume and are already thin as far as labor is concerned. 4. On average, I have to close my Rescue app down at least two-three times a day in order to complete my work. It is really difficult to meet metrics and serve patients when these issues persist on a daily basis. I hope this helps.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
As a small company that has limited resources to support our product on a North American scale; we have found GoTo Rescue as a great way to provide support to our clients. We also have other departments using the tool to help with training and working with clients on reading reports and basic training on walking through with them on the product.
Bryan Walderman | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
I am the IT Manager at an accounting firm with users in-house, at home and working remotely from client locations. I am unable to be at all places at once and I need the ability to support my users from anywhere! Rescue allows the to help my users by performing the work on their computers for them, rather then telling them what to do. From simple fixes to complex procedures, Rescue lets me do what needs to be done, even if the user is not available. Unattended access is a great feature. Bottom line? If you have a user with problems and they have an internet connection, there is no way you can not help them.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Using Rescue to support all our users across the globe, from simple workstation issues to more complex problems.
We have been using Rescue for many years and it was always been really reliable in helping us get our job done, from the remote session to all the other tools that come with it, such as file transfer and call transferring.
It really helps us help our users.
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