Remote Rescue
We Use Rescue for our remote-in software solution to connect and troubleshoot various problems my coworkers experience. I work in IT and I …
Rescue
Top Rated
Rescue
Overview
What is Rescue?
Rescue is a remote support solution for PCs, Macs, and mobile devices. Rescue is designed to help IT teams to offer fast technical support and ensure a secure remote support session for both the IT professional and the end user....
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Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Top Rated
2022
Best of
2022
Best of
2022
Popular Features
View all 14 features- Screen sharing (142)9.393%
- Over-the-Internet remote session (142)9.090%
- File transfer (133)8.686%
- Session record (101)8.282%
Reviewer Pros & Cons
View all pros & consVideo Reviews
2 videos
User Review: LogMeIn Rescue Functions Efficiently by Making Multiple Connections Simultaneously
02:35
LogMeIn Rescue Saves a Trip For IT Tech With It's Remote Functionality: User Review
02:39
Pricing
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What is Rescue?
Rescue is a remote support solution for PCs, Macs, and mobile devices. Rescue is designed to help IT teams to offer fast technical support and ensure a
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://www.logmeinrescue.com/pricing?u…
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting / Integration Services
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Alternatives Pricing
What is TeamViewer?
TeamViewer provides software for both remote management and online collaborations. With TeamViewer, users have access to fully integrated online conference solutions for audio and video communication, including interactive screen sharing and remote access features.
Product Demos
Rescue + Mobile - Where support gets done.
02:18
Features
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Product Details
- About
- Integrations
- Competitors
- Tech Details
- Downloadables
- FAQs
What is Rescue?
Rescue is a remote
support solution for PCs, Macs, and mobile devices. Rescue is designed to help IT teams to
offer fast technical support and ensure a secure remote
support session for both the IT professional and the end user. From small
teams of IT helpdesk technicians to enterprise-level organizations, Rescue aims to offer the flexibility needed to remotely support employees and customers, as
well as enable remote work.
Rescue Features
Remote Administration Features
- Supported: Screen sharing
- Supported: File transfer
- Supported: Over-the-Internet remote session
- Supported: Session record
- Supported: Monitoring and Alerts
- Supported: Multi-platform remote control
Additional Features
- Supported: Diagnostics
- Supported: Customization & Branding
- Supported: Unattended Machine Access
- Supported: Integrations, APIs & Mobile SDK
- Supported: Scripting
- Supported: Agent Collaboration
- Supported: Desktop Calling Card
- Supported: Customer & Predefined Support Channels
- Supported: Agent & Administrator Management
Rescue Video
When it comes to support, you need to be able to help end-users whenever, wherever. Rescue + Mobile allows IT and customer support teams to provide comprehensive, efficient support to not only PCs and Macs, but Android and iOS mobile devices as well. With Rescue’s mobile capab...
Show More Rescue Integrations
- Agiloft Flexible Service Desk Suite
- LiveChat
- Freshservice
- Zendesk Support Suite
- Salesforce
- ServiceNow
- Dynamics 365
Rescue Competitors
Rescue Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
Rescue Downloadables
Frequently Asked Questions
SecureLink Enterprise Access, BeyondTrust Remote Support, and SolarWinds Dameware Remote Support (DRS) are common alternatives for Rescue.
Reviewers rate Screen sharing highest, with a score of 9.3.
The most common users of Rescue are from Mid-sized Companies (51-1,000 employees).
Comparisons
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Reviews and Ratings
(352)
Attribute Ratings
Reviews
(1-25 of 157)- Popular Filters
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December 09, 2022
Remote Rescue
- Saved us time
- Saved money and gas
- Allowed us to work on more important stuff
December 09, 2022
Rescue - Great for remote helpdesks
- Customer satisfaction has increased with the use of this, as it's so simple to us.
- First time fix rate is up, now engineers are able to connect on easily.
December 08, 2022
Rescue rescued me
- It definitely makes it easier to show customers how to access files, programs or information they're needing to use, rather than attempting to walk them thru the steps blindly. I've always worked remotely, so the option to go to site for trouble shooting is not available.
December 08, 2022
Rescue is an invaluable tool especially with the increase of work-at-home environments.
- It vastly improves the scope of what we can do to assist customers as well as frees them from lengthy, confusing installations.
- The ability to jump in and control a customer's machine to fix or diagnose an issue drastically reduces call lengths, leading to each technician being able to take more calls.
December 05, 2022
Rescue allows us to provide industry leading support for our clients
- I am not privy to specific ROIs, however Rescue is critical in the efficient operation of our support department
November 30, 2022
The support savior
- Unattended access
- Client satisfaction and Business growth
- Time Savior
- IT support SLA improvement
November 29, 2022
Rescue Helps You to Rescue Your Non-IT Employees from a Chaotic IT Experience. Makes Things Easy When an Expert Takes Over Your Computer!
- It helps us to increase our remote resolution from offshore personnel, so you can redeploy the activity of a local resource at your facility to specifically address more of the hardware or physical IT problems.
- Increase FCR "First Call Resolution" if you have this within your SLA
- Improve end user experience, Non IT personnel doesn't have to struggle explaining an issue, it makes it very easy once you get on the affected user computer.
November 09, 2022
Rescue the practical tool for remote support
- Before Rescue, for most of our remote interventions we were obliged to travel and each trip involved time (with traffic jams) and transportation costs. Now in no time we can manage several users at the same time.
November 01, 2022
Rescue is a great tool to Remote Access
- We were able to reduce the cost of the previous remote access tool with a much higher number of licenses
- Significantly improve the perception of remote access for both Help Desk and requesters
- The product adds much more services than just remote access
October 29, 2022
Great and my preferred remote control tool overall, few small issues to iron out to make it perfect.
- Certainly saved a lot of money during a pandemic when customers could not connect to the company network as VPN was broken, we were able to troubleshoot machines without having customers travel to sites.
- Saved customers from having to travel long distances to address issues that can't be done without an analyst present; some customers work in very remote locations, which means it could be in thousands of USD spent in travels to the nearest corporate office for troubleshooting.
October 20, 2022
LogMeIn Rescue a trusted Ally in hard times
- Less travel
- Cost Saving from Less travel
- Ease of walking users through the connection process
- Chat window has been useful
September 29, 2022
Freedom to Do Support The Way I want For My Business!
- Positive - Client Deepening.
- Negative - Cost of product.
- Positive - Personalization of service.
September 28, 2022
Great Tool that Fits a Need
- Increased customer satisfaction
September 27, 2022
Rescue makes customer support easy
Score 10 out of 10
Vetted Review
Verified User
- Much easier than sending people out to a clients location
- faster support helps keep clients happy
- makes it easier for support folks to do their job
September 26, 2022
Just another Rescue user story
- I think customer satisfaction is the best ROI
September 22, 2022
All the features you need
- We have found solutions that are much less expensive that would save over $400 per month.
September 15, 2022
LogMein Rescue: Premium Price, Premium Features.
- The pricing is very premium, not a big ROI based in raw dollars.
- Better customer experience, worth the investment.
- Allows us to be more efficient with our agents time as well.
September 15, 2022
The expensive products work, but the business practices are user hostile
- STUPID expensive vs other products out there. That's another reason we will be abandoning it.
- Zoom, Google Meet, etc all now have built-in screen share and/or remote control options.
September 09, 2022
Keeping 1 customer for 20 years from Windows XP through 11
- Customer retention.
- Technicians need less training. Long dialogue with customers is ripe for misunderstandings. Fix the problem without having to ask about the wife and kids.
- Some customers cannot seem to manage the online renewal process. Sales can point out the missed or improper info needed.
September 07, 2022
Rescue Just Works Without the Fuss
- Overall we spend less time on remote sessions and that frees up our service desk to deal with more calls and be more efficient.
September 05, 2022
Rescue to the Rescue!
Score 10 out of 10
Vetted Review
Verified User
- Reducing the number of international flights to provide rapid support.
- Greater flexibility for workers able to work remotely and still provide support.
- Avoid costs of having vendors come onsite to provide support in person.
August 25, 2022
Fast reliable file transfer
- testing file transfer from one computer to another i was able to get logs in 1 min when a competitor took 7.
- being able to remote into customer systems and also being able to remote into my own systems to control remotely
- I dont report on the ROI but LMI has helped me with thousands of customers over the years.
August 23, 2022
Rescued
- Saves a lot of onsite visits by doing most work remotely.
August 18, 2022
Rescue is a great support tool for advanced administration
- Positive impact on getting time back avoid UAC prompts
- Better response time for reboots and picking back up automatically
August 18, 2022
Great Account team for Support
- its to costly
- it works better than anything else
- Like the concurrent licenses