Rescue

Rescue

Customer Verified
Top Rated
Score 8.5 out of 10
Top Rated
Rescue

Overview

What is Rescue?

Rescue is a remote support solution for PCs, Macs, and mobile devices. Rescue is designed to help IT teams to offer fast technical support and ensure a secure remote support session for both the IT professional and the end user....
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Recent Reviews

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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 14 features
  • Screen sharing (142)
    9.3
    93%
  • Over-the-Internet remote session (142)
    9.0
    90%
  • File transfer (133)
    8.6
    86%
  • Session record (101)
    8.2
    82%

Reviewer Pros & Cons

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Video Reviews

2 videos

User Review: LogMeIn Rescue Functions Efficiently by Making Multiple Connections Simultaneously
02:35
LogMeIn Rescue Saves a Trip For IT Tech With It's Remote Functionality: User Review
02:39
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Pricing

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N/A
Unavailable

What is Rescue?

Rescue is a remote support solution for PCs, Macs, and mobile devices. Rescue is designed to help IT teams to offer fast technical support and ensure a

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.logmeinrescue.com/pricing?u…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

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13 people want pricing too

Alternatives Pricing

Sorry, this product's description is unavailable

What is TeamViewer?

TeamViewer provides software for both remote management and online collaborations. With TeamViewer, users have access to fully integrated online conference solutions for audio and video communication, including interactive screen sharing and remote access features.

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Product Demos

Rescue + Mobile - Where support gets done.
02:18
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Features

Remote Administration

Remote administration software is used to control a computer from a remote location.

8.4Avg 8.3
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Product Details

What is Rescue?

Rescue is a remote support solution for PCs, Macs, and mobile devices. Rescue is designed to help IT teams to offer fast technical support and ensure a secure remote support session for both the IT professional and the end user. From small teams of IT helpdesk technicians to enterprise-level organizations, Rescue aims to offer the flexibility needed to remotely support employees and customers, as well as enable remote work.

Rescue Features

Remote Administration Features

  • Supported: Screen sharing
  • Supported: File transfer
  • Supported: Over-the-Internet remote session
  • Supported: Session record
  • Supported: Monitoring and Alerts
  • Supported: Multi-platform remote control

Additional Features

  • Supported: Diagnostics
  • Supported: Customization & Branding
  • Supported: Unattended Machine Access
  • Supported: Integrations, APIs & Mobile SDK
  • Supported: Scripting
  • Supported: Agent Collaboration
  • Supported: Desktop Calling Card
  • Supported: Customer & Predefined Support Channels
  • Supported: Agent & Administrator Management

Rescue Video

When it comes to support, you need to be able to help end-users whenever, wherever. Rescue + Mobile allows IT and customer support teams to provide comprehensive, efficient support to not only PCs and Macs, but Android and iOS mobile devices as well. With Rescue’s mobile capab...
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Rescue Integrations

Rescue Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Reviewers rate Screen sharing highest, with a score of 9.3.

The most common users of Rescue are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews

(1-25 of 157)
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December 08, 2022

Rescue rescued me

Score 8 out of 10
Vetted Review
Verified User
  • It definitely makes it easier to show customers how to access files, programs or information they're needing to use, rather than attempting to walk them thru the steps blindly. I've always worked remotely, so the option to go to site for trouble shooting is not available.
Score 9 out of 10
Vetted Review
Verified User
  • It vastly improves the scope of what we can do to assist customers as well as frees them from lengthy, confusing installations.
  • The ability to jump in and control a customer's machine to fix or diagnose an issue drastically reduces call lengths, leading to each technician being able to take more calls.
Stachel Stanziola | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
  • It helps us to increase our remote resolution from offshore personnel, so you can redeploy the activity of a local resource at your facility to specifically address more of the hardware or physical IT problems.
  • Increase FCR "First Call Resolution" if you have this within your SLA
  • Improve end user experience, Non IT personnel doesn't have to struggle explaining an issue, it makes it very easy once you get on the affected user computer.
Score 10 out of 10
Vetted Review
Verified User
  • We were able to reduce the cost of the previous remote access tool with a much higher number of licenses
  • Significantly improve the perception of remote access for both Help Desk and requesters
  • The product adds much more services than just remote access
Martynas Strazdas | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
  • Certainly saved a lot of money during a pandemic when customers could not connect to the company network as VPN was broken, we were able to troubleshoot machines without having customers travel to sites.
  • Saved customers from having to travel long distances to address issues that can't be done without an analyst present; some customers work in very remote locations, which means it could be in thousands of USD spent in travels to the nearest corporate office for troubleshooting.
Paul Charbonnet | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
  • Customer retention.
  • Technicians need less training. Long dialogue with customers is ripe for misunderstandings. Fix the problem without having to ask about the wife and kids.
  • Some customers cannot seem to manage the online renewal process. Sales can point out the missed or improper info needed.
September 05, 2022

Rescue to the Rescue!

Score 10 out of 10
Vetted Review
Verified User
  • Reducing the number of international flights to provide rapid support.
  • Greater flexibility for workers able to work remotely and still provide support.
  • Avoid costs of having vendors come onsite to provide support in person.
Score 10 out of 10
Vetted Review
Verified User
  • testing file transfer from one computer to another i was able to get logs in 1 min when a competitor took 7.
  • being able to remote into customer systems and also being able to remote into my own systems to control remotely
  • I dont report on the ROI but LMI has helped me with thousands of customers over the years.
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