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LogMeIn Rescue by GoTo

LogMeIn Rescue by GoTo

Overview

What is LogMeIn Rescue by GoTo?

Rescue is a remote support solution for PCs, Macs, and mobile devices. Rescue is designed to help IT teams to offer fast technical support and ensure a secure remote support session for both the IT professional and the end user. From small teams of…

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Recent Reviews

TrustRadius Insights

Easy Installation Process: Users have found the installation process to be straightforward, enabling them to set up remote access quickly …
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I can work with it!

7 out of 10
December 30, 2023
Incentivized
It is a comprehensive solution that facilitates remote management of devices. It is compatible with all operating systems. It is highly …
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Expensive, but worth it

9 out of 10
December 14, 2023
Incentivized
We use LogMeIn Rescue by GoTo to service all of our clients when support is required. We find it saves valuable time without needing …
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it is good tool to use

7 out of 10
November 07, 2023
We use this tool for customer service, helping customers to set up application like email in their computers or smartphones. However, this …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 14 features
  • Screen sharing (163)
    9.4
    94%
  • Over-the-Internet remote session (163)
    9.1
    91%
  • File transfer (153)
    7.9
    79%
  • Multi-platform remote control (118)
    7.6
    76%

Reviewer Pros & Cons

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Video Reviews

2 videos

User Review: LogMeIn Rescue Functions Efficiently by Making Multiple Connections Simultaneously
02:35
LogMeIn Rescue Saves a Trip For IT Tech With It's Remote Functionality: User Review
02:39
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Pricing

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N/A
Unavailable

What is LogMeIn Rescue by GoTo?

Rescue is a remote support solution for PCs, Macs, and mobile devices. Rescue is designed to help IT teams to offer fast technical support and ensure a

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.logmeinrescue.com/pricing?u…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Alternatives Pricing

What is TeamViewer?

TeamViewer provides software for both remote management and online collaborations. With TeamViewer, users have access to fully integrated online conference solutions for audio and video communication, including interactive screen sharing and remote access features.

What is GoTo Resolve?

GoTo Resolve is an all-in-one IT management and support software built for today's small-to-medium-sized businesses. It helps IT professionals streamline their help desk by bringing together the tools they need to engage, identify problems, and fix issues faster—all in one place. It combines remote…

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Features

Remote Administration

Remote administration software is used to control a computer from a remote location.

7.1
Avg 8.2
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Product Details

What is LogMeIn Rescue by GoTo?

Rescue is a remote support solution for PCs, Macs, and mobile devices. Rescue is designed to help IT teams to offer fast technical support and ensure a secure remote support session for both the IT professional and the end user. From small teams of IT helpdesk technicians to enterprise-level organizations, Rescue aims to offer the flexibility needed to remotely support employees and customers, as well as enable remote work.

LogMeIn Rescue by GoTo Features

Remote Administration Features

  • Supported: Screen sharing
  • Supported: File transfer
  • Supported: Instant message
  • Supported: Secure remote access with Smart Card authentication
  • Supported: Access to sleeping/powered-off computers
  • Supported: Over-the-Internet remote session
  • Supported: Initiate remote control from mobile
  • Supported: Remote management of servers & workstations
  • Supported: Remote Active Directory® management
  • Supported: Centralized management dashboard
  • Supported: Session record
  • Supported: Annotations
  • Supported: Monitoring and Alerts
  • Supported: Multi-platform remote control

Additional Features

  • Supported: Diagnostics
  • Supported: Customization & Branding
  • Supported: Unattended Machine Access
  • Supported: Integrations, APIs & Mobile SDK
  • Supported: Scripting
  • Supported: Agent Collaboration
  • Supported: Desktop Calling Card
  • Supported: Customer & Predefined Support Channels
  • Supported: Agent & Administrator Management

LogMeIn Rescue by GoTo Screenshots

Screenshot of Technician Group Configuration - Where users can create technician groups and subgroups with granular agent permissionsScreenshot of the console where repetitive tasks automated by running pre written scripts in the background, without disturbing end usersScreenshot of a smartphone camera being used to troubleshoot offline computers and hardwareScreenshot of remote control of Macs, PCs and Linux/AndroidScreenshot of reboot sessions and automationScreenshot of the central dashboard where common mobile device issues on iPhone and Android can be identified and addressed without the need to navigate the end user's device.Screenshot of sessions can be started directly from Service Now or in Rescue, to automatically create Service Now tickets with a free out of the box integrationScreenshot of LogMeIn Rescue can be embedded into a website or app. There are over 10 different connection methods that allow end users to get support.Screenshot of Screenshot of Screenshot of

LogMeIn Rescue by GoTo Video

Rescue + Mobile - Where support gets done.

LogMeIn Rescue by GoTo Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Reviewers rate Screen sharing highest, with a score of 9.4.

The most common users of LogMeIn Rescue by GoTo are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(395)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Easy Installation Process: Users have found the installation process to be straightforward, enabling them to set up remote access quickly and efficiently. Efficient Troubleshooting: Reviewers appreciate features like switching between monitors on the remote system and obtaining system configuration information without command windows, which streamline troubleshooting tasks. Seamless Data Transfer: The clipboard synchronization and file transfer functionality have been praised for facilitating smooth data transfer between devices during remote sessions. Convenient Unattended Access: Users value the unattended access feature for upgrades and configuration changes without customer input, enhancing convenience and efficiency. Quick Diagnostics Capability: The quick diagnostics capability is highlighted by users for efficient issue resolution during remote support sessions. Enhanced Support Capabilities: Users commend the capability to remote into mobile devices, collaborate with techs during sessions, transfer files, and remotely start user PCs for enhanced support capabilities.

Delays in Session Transfers: Users have reported experiencing delays in session transfers, leading to frustration and interruptions during their remote access sessions. Some users have highlighted that these delays impact their efficiency and overall experience with the software.

Software Cost Criticism: Several reviewers have expressed dissatisfaction with the software's cost, indicating that they find it expensive compared to alternative solutions available in the market. The high price point has been a significant drawback for some users considering or using the software.

Mobile Device Remote Access Issues: Users have encountered difficulties when attempting to gain remote access into mobile devices, especially Apple products, highlighting challenges and limitations in this aspect. This issue has hindered seamless remote access experiences for some users utilizing such devices.

Attribute Ratings

Reviews

(1-25 of 180)
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Score 5 out of 10
Vetted Review
Verified User
Incentivized
  • other free or lower cost products are catching up to it which lowers its ROI especially for smaller companies
  • setup and manageability requires higher skilled individuals which raises overall support cost
Kenneth Cameron | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • substantial decrease in cost per employee for computer work stations
  • Very infrequently need to overnight and replace CPUs
  • Because of Rescue we have been able to upgrade all team members to allow everyone to utilize Rescue
Bryan Walderman | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • All positive! My users have the expectation that I can support them in any circumstance.
  • Only negative? My users have the expectation that I can support them at any time! (IT humor, sorry).
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